Senior Customer Success Coach

Culture Amp

London, GB
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 05/17/2021
  • Website: cultureamp.com
  • Company Address: 43 Stewart St, Melbourne, VIC 3121

About Culture Amp

Culture Amp is the leading People & Culture Platform helping companies take action to improve employee engagement, retention and performance. Culture Amp is a Culture First certified B Corporation used by 2,750+ customers including Aegon, Airbnb, Go Cardless, KIND Snacks, McDonald’s, Bon Secours Mercy Health, Salesforce and Slack. Started in Melbourne with offices in San Francisco, London, and New York City, Culture Amp has raised $150,000,000 USD from leading venture capital funds, including Index Ventures, Felicis Ventures, Sapphire Ventures, Blackbird Ventures and Sequoia Capital China. Learn more at cultureamp.com.

Job Description

Culture Amp is the world’s most trusted Employee Experience platform. Our mission is to create a better world of work for 100 million people by helping companies put their people and culture first. 

We do this by bringing together pioneering people science and powerful technology. Over 3500 companies like Airbnb, Slack, and the BBC trust Culture Amp to collect, understand and connect data throughout the employee experience. The insights help them truly understand their people and guide them on the best actions to drive positive behavior change and lasting impact. We live in a world where the ability to understand and influence culture at scale is no longer a ‘nice-to-have’ but a ‘necessary-to-survive’.

 

How you can help make a better world of work

Our mission at Culture Amp is to create a better working world, and in so doing to amplify the experience and impact of over 100 million people at work. This Senior Mid Market customer success position has a critical role to play in driving this mission forwards. We are looking for someone with customer success experience to help scale the business impact of People and Culture across 100s of companies in EMEA between 200 and 1000 employees by taking a highly consultative approach to influencing senior level stakeholders to drive deep, sophisticated product adoption that drives sustained business level value for our customers.

 

In part of this team of amazing humans, 

 

You will 

  • Be fully autonomous in coaching a healthy book of business of up to $1.5million in Annual Recurring Revenue
  • Be able to drive deepened, highly sophisticated  product adoption leading to business level outcomes across a large book of business
  • Adept at risk mitigation and ability to influence senior level stakeholders across many customers taking a highly consultative approach

 

You have 

  • Previous Customer Success experience working at scale with a high-volume of customers
  • The ability to strategically prioritise and deliver value to a high volume of customers in the key moments that matter across the customer lifecycle, using good judgement to flex the customer journey where appropriate
  • The capability to understand the full scope of risks to customer relationships, and have the ability to influence senior level stakeholders across many customers taking a highly consultative approach
  • Strong communication and customer expectation setting skills
  • The ability to educate customers on the optimum ways to deepen adoption of our platform in line with the business level outcomes they are trying to drive
  • SaaS experience 



You are

  • Passionate about and enjoy the challenge of deepening and scaling highly sophisticated product adoption leading to business level outcomes across 100s of organisations
  • Highly emotionally intelligent
  • Curious about finding ways to constantly refine and enhance the customer experience
  • Resilient and adaptable to change
  • A team player

 

Non average workplaces attract above average people.

We consider ourselves anything but average and strive to make a home for different types of people from around the world to do their best work and have fun doing it. So we have created 4 “not your average” values that we live by, take a read, and if this sounds like the environment for you, please apply! 

We are extremely proud of the Culture we have built, but don't just take our word for it, our Glassdoor reviews speak for themselves! 

We are committed to not only making a better world of work, but also a better world. So we are proud to be recognised as a certified B-Corp.

We believe that inclusive businesses are better, not just for “company results”, but for the world. We have a strong commitment to Anti-Racism, and endeavour to lead by example. Every step we make as a business towards anti-racism is another step we can support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

 

We ensure you have the tools you need to thrive both in and out of work.

  • MacBooks for you to do your best work 
  • Share Options - it’s important to us that everyone is an owner and can share in our success
  • Medical insurance - for you and your family so you can feel safe in these uncertain times
  • Excellent parental leave and in work support programme, - for those families to be
  • Flexible working schedule - where we can, let’s make work, work for you
  • Fun and inclusive digital, and (in the future) in-person events

Most importantly. An opportunity to really make a difference in people’s lives.

Here are a few highlights from Culture Amp

Please keep reading...

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.