Customer Service Specialist - French Speaking

Personio

Dublin, IE
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 05/17/2021
  • Website: personio.com
  • Company Address: Rundfunkplatz 4, M√ľnchen, 80335

About Personio

Personio is the all-in-one HR software for small and medium-sized companies. Based in Munich, Madrid, London and Dublin, Personio's mission is to make HR processes as transparent and efficient as possible so HR can focus on the most valuable assets in the company: the people. The Personio solution includes human resources, recruiting and payroll and supports all core HR processes every business needs to do. More than 2,000 customers in over 40 countries use Personio.

Job Description

The Role
Personio was founded in 2015, and its mission is to enable better organisations. We simplify and automate recruiting, payroll and human resource management software (all-in-one) for small to medium-sized businesses. Our HQ is in Munich, and we have additional offices in Madrid, London and most recently Dublin. Globally we are home to 600 employees and 3,000 customers. In January 2021 we raised $125 million in ‘Series D’ funding, making us the most valuable HR tech organisation in Europe. In 2021, we will scale our Dublin office to 200 people. Come join us!

As part of the International Customer Service team you will play a key role in helping our customers understand and utilise our product effectively. You will collect feedback, drive customer growth and help to bring HR processes to a new level. The long-term satisfaction of our customers is your success!

  • Professional support of our customers by answering queries via e-mail and telephone 
  • Managing customer requests via our ticketing system  
  • The opportunity to constantly develop your knowledge and skills: The requests are exciting & varied 
  • Work closely with our product experts to ensure further development of our product are user-friendly and meet the needs of our customers 
  • Actively contributing to the success of the team by continuously driving our goals and optimising internal processes
  • Creating and managing content for knowledge documentation
What you need to succeed
  • You must be fluent in English & French  
  • You have successfully completed your (bachelor) degree 
  • You have experience in B2B customer service in a technology or SaaS environment 
  • IT-savvy, with good analytical skills, quickly adapting to new software 
  • Communication is your thing: You are confident in your written and verbal communication and enjoy interacting with customers 
  • You are a natural problem-solver who proactively finds solutions to problems 
  • An interest in working with HR departments from a wide range of companies and industries
Your Learnings

  • Customer communication, requirements management & stakeholder management
  • You will learn how HR and recruiting processes work - from the start-up to the "medium-sized business"
  • Independent, team and solution-oriented work in a dynamic and intercultural environment
  • Expertise, among others in the tools Zendesk, JIRA, Gainsight
  • Independent and solution-oriented work in a dynamic team
Why Personio
  • As you are joining Personio at such an early stage, this shows us your trust and confidence in us. We would like you to profit from the success of the company, and therefore, we offer you a competitive compensation package (salary, benefits and pre-IPO equity)
  • We love what we do, but we are still happy to enjoy 26 days of paid holidays + 2 days off for Christmas and New Years
  • We enjoy becoming better day by day, that is why you will receive €1,500 of development budget every year
  • We have fun! Join us for regular team events, e.g. Oktoberfest, summer event, skiing trip and online events in lieu of Covid-19 restrictions
  • We focus on results rather than schedules - we offer Flexibility and Remote-working
  • Comprehensive healthcare scheme fully covered for each permanent employee
  • Pension scheme, up to 5% matching contribution
  • Corporate benefits - a range of employee discounts for different brands so you can save money while shopping (e.g. Adidas, LG, Bosch, Apple, Dia, etc.)
  • #SocialResponsibility: We are grateful for our privileges and take action to have a positive impact on the environment and society. Therefore, you will have two extra days to have #Impact: one individual and one supporting a company-wide project!
The well-being of our employees is paramount. Although we’ve recently opened our Dublin office in the City Centre area, all employees are currently working from home, the office or a combination of the two at their discretion due to Covid-19. Personio is an equal opportunities employer and does not discriminate on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability, race or being a member of the traveller community.
About us
Being a Personio means being part of something big. It means shaping the future of HR, the future of our company, and at the very same time: your future. As one of the fastest-growing B2B SaaS companies in Europe, we have raised $125 million in ‘Series D’ funding in January 2021, making Personio the most valuable HR technology company in Europe. We have a great product and a fantastic team that will continue to grow through 2021, from 600 to 1,000. We already have more than 3,500 customers with a market that is only waiting to be developed further, but we aim high: Our goal is to build the leading HR platform in Europe.

At Personio, we believe in hiring people like you - ambitious, forward thinkers who want to be more than just another employee. Will you be one of them?

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.