Senior Recruiter


  • Job Type: Full-Time
  • Function: HR
  • Post Date: 06/08/2021
  • Website:
  • Company Address: 201 California St Suite 1400, San Francisco, CA, 94111

About Gladly

Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like JetBlue, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage.

Job Description

An amazing customer service experience can make your day. But a really terrible one can also ruin it. No one likes to be treated like a ticket or case number. But these days, even if companies want to build authentic relationships with their customers, they can’t – their systems don’t enable it. That’s where Gladly comes in- we believe exceptional customer service is about putting people at the center, not cases or tickets, to let the world's greatest brands treat their customers as people, nurture relationships and ultimately drive revenue as a result. Enterprise companies want to build empathetic relationships with their customers and Gladly provides a platform that empowers companies to have conversations across any channel, from text to tweet.

Gladly is growing and expanding our GTM team. To fulfill this need, we're seeking a dynamic Go-to-Market Contract Recruiter to drive and own all Sales and Marketing hiring activities in San Francisco and Boston. We are growing our team aggressively so you'll be working full-cycle -- supporting our hiring teams with sourcing, screening, process management, and ensuring the best candidate experience from application through closing.

What you'll be doing:

    Partner with hiring managers and teams in all phases of the hiring process.
    Run full-cycle recruiting process across multiple open reqs.
    Create job-specific hiring strategies to source creatively, engage and close A-level candidates.
    Source new candidates and manage the current candidate pipeline, with a focus on diversity and inclusion.
    Create the perfect candidate experience from initial outreach to a memorable first day, and everything in-between.

What you'll need to be successful:

    Full-cycle recruiting experience with a proven track record - ideally in a fast-paced, high-growth startup environment.  Experience in Sales & Marketing fields is a plus.
    Very strong people and relationship-building skills, paired with excellent written communication chops.
    A strong sense of ownership, including the ability to lead projects from start to finish.
    Ability to context-switch and multi-task without losing attention to detail.
    Hunter/Sourcer mentality and the ability to attract top-drawer, passive talent.
    Strong metrics and data-driven orientation.
    Greenhouse experience a plus.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.