Greek Speaking - Customer Service Advisor

The Hut Group

Poland
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/06/2021
  • Website: thg.com
  • Company Address: Voyager House, Chicago Avenue, Manchester, M90 3DQ

About The Hut Group

THG has grown from a start-up business to a global digital commerce group, fast becoming one of the world’s leading beauty and wellbeing online retail organisations.

Job Description

The Hut Group is one of the fastest growing online retailers on the planet. We are building a world-class business with global ambitions and a disruptive business model. Our culture is fast-paced and risk-taking – we like to move twice as fast as any normal person thinks is reasonable. That’s how the company operates and it is part of the DNA that has led to our incredible growth.
International Advisors at The Hut Group are the voice of our brands and will use a range of communication methods to ensure that wherever possible, customer enquiries and complaints are resolved at the first point of contact.
International Advisors will interact with potential, new and existing customers to provide quality customer service, ensuring that our customers enjoy a positive experience when contacting any of The Hut Group’s brands.

Requirements

What will I be doing?

Working within the International Customer Service Team responding to customer’s queries via telephone and email
Handling overflow contacts from the UK team
Responding to queries received via Social Media or Live Chat if required
Assisting with quality scoring
Occasional translations may be required
Striving for first time resolution


Required skills and experience

Fluency in language both written and spoken is essential
Candidate must also be fluent in English
Professional and friendly telephone manner
Attention to detail
Excellent listening skills
Flexible, reliable and trustworthy
Able to work under pressure

Benefits

Hours: Full - Time

Location: Magnice, Lower Silesian Voivodeship, Poland

Salary: Competitive + Quarterly Bonus + Sales Commission

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.