Quality Assurance Specialist

Lyra Health

Atlanta, GA, US
  • Job Type: Full-Time
  • Function: Engineering QA
  • Post Date: 06/03/2021
  • Website: lyrahealth.com
  • Company Address: 287 Lorton Avenue, Burlingame, CA, 94010

About Lyra Health

Lyra Health’s mission is to transform mental health care through technology with a human touch — to get more patients the care they need when they need it. If you are an engineer or data scientist who would like to join in this effort, please reach out.

Job Description

About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Genentech, uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and elite provider network, 2 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $480 million.
 
About the Role: 
 
We are looking for a Client Support Quality Assurance Specialist who can support quality assurance operational goals by analysis and reviews; preparing and completing action plans; reviewing productivity, quality of member calls and cases, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; and implementing new processes for quality improvement. 

Responsibilities

    • Completes daily audits 
    • Monitors member experience
    • Develops new training and improvement of existing processes
    • Provides new innovative ways to conduct quality improvement
    • Upholds procedural standards and compliance, and security guidelines
    • Continuously drives and adapts the implementation process to optimize service quality while establishing efficient solutions
    • Commits to Lyra’s process of continuous self-improvement, Lyra’s product and service offering, and to your fellow team members

Qualifications

    • Comfortable with new technology, familiarity with CRMs, e.g. Salesforce, and customer service platforms, e.g. ZenDesk.
    • Passionate about changing the landscape of Behavioral Health
    • Proficient in Excel or Google Sheets 
    • Strong written and verbal communication skills
    • Eagerness to integrate innovative techniques and technology into day-to-day work, with core ability to use spreadsheets, email, and website interfaces to interpret information and conduct work
    • Time management: you efficiently move through a to-do list
    • Tech Savvy: you easily navigate new systems
    • Research: you quickly navigate the internet to gather information
    • Eagerness to learn: you’re excited to work in digital health 
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

Related Jobs

Senior Front-End Engineer

Lyra Health - Burlingame, CA, US

Psychologist, Clinical Consultation and Care Excellence - Remote

Lyra Health - Remote

Senior Software QA Engineer- Automation

Lyra Health - Burlingame, CA, US

Psychologist, Clinical Consultation & Care Excellence

Lyra Health - Remote

Software Engineer

Lyra Health - Burlingame, CA, US
Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.