IT Manager

Cleo

Remote / United States of America
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 06/02/2021
  • Website: hicleo.com
  • Company Address: 85 2nd Street, Suite 710, San Francisco, CA, 94105

About Cleo

Cleo is the support system for working families. With its integrated family benefits platform, Cleo combines proactive, expert guidance with an intuitive engagement hub to help connect families with the support they need to be their best at home and at work.

Job Description

About Cleo:

At Cleo, we make a real impact by doing work that matters: helping families be their best at home and at work.

Cleo is the leading family benefits platform that picks up where the healthcare system leaves off. We combine the expertise of our team of Guides and Specialists—parent and maternity coaches, doulas, lactation consultants, sleep experts, and more—with a powerful technology platform that helps every working parent succeed as they grow both their families and their careers.

Cleo is offered by over 100 leading employers, including global Fortune 500 leaders and industry innovators like Salesforce, PepsiCo, The Learning Care Group, and Pinterest. With $81M raised from top investors including NEA, Greylock, and Transformation Capital, we’re expanding our offerings and our team to meet the growing demand of employers, parents, and the healthcare sector. Now we're looking for experienced and passionate team members like you to join us.

Title: IT Manager  

Overview:

Cleo is hiring an IT manager to be responsible for the company’s day-to-day IT support and to build efficient internal IT systems and processes. In this role, you will also be a key contributor to the company’s information security management and work collaboratively across functions to develop solutions that support and grow Cleo’s IT function.

This role reports to the Director of Business Operations.

Key Responsibilities:

        Lead end user IT support for the organization, managing a team of one IT Support Technician
        Manage software access requests in Jira
        Provide and revoke access to systems as needed
        Manage and procure the company’s tech devices, keeping a firm grasp on inventory
        Set up new hire computers and ensure appropriate systems access by first day of employment
        Lead IT onboarding sessions for new hires
        Implement systems and processes to help build the IT department with a focus on efficiency and data security
        Unifying user experience for core services with a focus on SAML authentication – Google Workspace or Okta experience a plus
        Lend support in the implementation of new technologies or systems
        Manage third-party vendor relationships, monitoring license needs and usage
        Deploy patches as directed in collaboration with the Engineering team
        Keep well-documented records of performed activities
        Build IT knowledge bases and reference guides for employees

To be successful in this role you may have:

        5+ years of IT experience
        Experience implementing and managing IT systems such as Jamf Pro, Slack, Atlassian Suite, and 1Password
        Experience as a Google Workspace admin and/or Google Workspace Certification
        Experience building and configuring SAML applications
        A deep understanding of the macOS and its user experience with ability to remotely troubleshoot a variety of end user issues
        Ability to communicate effectively with stakeholders across functions
        Thorough documentation abilities
        Jamf Certification
        A+ Certification
        An ability to work cross-functionally with and provide direct support to team members at all levels, including senior leadership and non-technical staff
        Experience working with a diverse and remote user base, including international users
        An eagerness to work in an ever-changing, fast-paced startup environment
        Background in or passion for working in health services related to women’s health, maternity, or childcare

We don’t believe in perfection – we believe in passion, interest, and will – so don’t let a lack of experience or skill in one area listed above deter you from applying.

Cleo is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.