Manager, Operations

Lending Club

Boston, MA, US
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 06/01/2021
  • Website: lendingclub.com
  • Company Address: 71 Stevenson Street Suite 300, San Francisco, CA, 94105

About Lending Club

LendingClub is America's largest online marketplace connecting borrowers and investors, facilitating personal loans, business loans, and financing for elective medical procedures and K-12 education and tutoring.

Job Description

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC, and the only full-spectrum fintech marketplace bank. Members can gain access to a broad range of financial products and services through a technology-driven platform, designed to help them pay less when borrowing and earn more when saving. Since 2007, more than 3 million members have joined the Club to help reach their financial goals. We’re leading the governance of a new industry by developing ethical, responsible ways to bring greater value and better opportunities to our members. Everyone deserves a better financial future and our team is committed to making that a reality. Come join us!
 

About the Role

LendingClub Bank is searching for a dynamic forward-thinking candidate to lead its Operations Team through a restructuring, while leveraging technology and automation, driving efficiency and effectiveness. Reporting to the Director, Operational Excellence this person will provide leadership, direction, and coordination of all activities for the Deposit Operations and Loan Servicing functions in accordance with the Bank's strategy. Overseeing several key responsibilities including developing and motivating a high-performance team committed to delivering service excellence at all times. Strategic team building and cross training to support current and future goals is essential. Ensuring the consistent delivery of world-class service in line with client expectations and corporate objectives. The ideal candidate will be an expert at process improvement and efficiencies, technological alternatives, operate with a keen eye toward strong internal controls, and drive a client first culture within areas of responsibility. Excellent opportunity for an experienced operations professional looking for career advancement!

What You'll Do

  • Maintain full delivery of operational SLA’s, including periodic reviews for SLA relevance.
  • Lead the Operations team to ensure successful delivery of all operational processes.
  • Drive automation and efficiencies through technology
  • Establish position as a leader in driving change and digitization within the department and across the company
  • Build and develop strong, productive relationships with all key internal and external stakeholders to ensure efficiency, customer satisfaction, compliance and cost management
  • Develop and implement operations solutions tied to strategic business priorities
  • Resolve service issues and provide accurate forecasts of workload and resource requirements
  • Continually review processes and procedures, identifying opportunities to enhance service delivery and operational effectiveness
  • Develop plans to ensure high productivity and efficiency while minimizing risk
  • Ensure operational processes are robust and in-line with the risk and regulatory frameworks while challenging processes
  • Promote a positive working environment focused on results and service delivery via effective coaching and team development
  • Actively support and promote a culture of change and ensure day-to-day service quality is maintained through periods of strategic change
  • Prepare annual development plans, budgets, and a practical approach to monitoring the execution of same
  • Develop, implement and monitor end-to-end back office processes

About You

  • Five years experience in banking operations, (Deposit Operations and/or Loan Servicing required) with a minimum of 2 in a management capacity
  • Exceptional Microsoft Office skills, familiarity with Microsoft Reporting Services and Core Banking Systems
  • Technology background and operational automation experience
  • Strong business acumen and excellent relationship management skills across all levels
  • Strong leadership, and the ability develop and execute on strategy
  • Strong analytical ability, decision making and problem-solving skills
  • Budget and expense management understanding
  • Bachelor’s degree preferred


LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system. 

 

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected]

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.