Cloud Security Program Manager

Replicant

Remote / United States of America / Canada
  • Job Type: Full-Time
  • Function: Engineering Prod Mgmt/Dev
  • Post Date: 06/01/2021
  • Website: replicant.ai
  • Company Address: 582 Market St, #905, San Francisco, CA, 94104

About Replicant

Replicant is a Conversational AI technology that works out of the box to solve customer problems over the phone. The platform lets you offer high-touch customer service without hiring, offshoring, or adding complex technical infrastructure to your call center.

Job Description

Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.
 
Replicant is building the world's first autonomous contact center that works out-of-the-box to solve customer problems over the phone using voice AI. You can think of Replicant Voice as a self-service, Thinking Machine™. Just like agents, Replicant is able to speak with customers in a natural tone, answer questions without delay, and deflect calls to resolve customer issues quickly. Now, enterprise customers can eliminate hold times, manage unpredictable call volumes, and give agents time back to resolve high empathy cases with a new, human + AI operating model.
 
If you’re excited by AI and human-to-machine communications and want to make an impact with great technologists and strong go-to-market leaders, then look no further. In the last year we've grown our team by 3x, increased revenue by 100x, and was named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.
 
We’re looking for an experienced and ambitious cloud security talent that will focus on driving cloud security program maturation. You will own the vision, roadmap and strategy for endpoint security and IAM, while driving alignment across IT, DevOps and Software Engineering. Your work will play a critical role in establishing Replicant as a market leader in enterprise conversational AI for customer service.

What You'll Do

      • Security Engineering - 70%
      • Perform vulnerability assessments for each layer of the technology stack
      • Communicate risks and facilitate remediation planning with applicable stakeholders
      • Centralize security and audit logging for multi-cloud architecture
      • Write basic scripts to automate important recurring tasks
      • Support triage of IaaS endpoint security configuration issues
      • Support triage of container security configuration issues
      • Establish endpoint security configuration standards and enforcement recommendations
      • Deploy cloud security tools with baseline configuration standards for CI/CD integration
 
    • Identity and Access Management (IAM) - 30%
    • Design and deploy Identity and Access Management (IAM) solutions to enable the use of a single source of truth across the business
    • Provide strategy and implementation guidance for engineering project inclusion of IAM
    • Create IAM training and best practices documentation for core business use cases 
    • R&D IAM tooling and workflow optimizations
    • Support disaster recovery and business continuity planning for IAM

What You'll Bring

    • You have excellent risk communication and project management skills
    • You are naturally curious, a learner, and think outside the box
    • You enjoy complex challenges and working collaboratively to solve them
    • You are excited to build and own the cloud security program at a high growth startup
    • You are willing to wear multiple hats and do what needs to be done
    • You have experience deploying security tools that support multi-cloud architectures
    • You have experience using Python (or similar) to support security automation
    • You have impeccable attention to detail, are well organized and self-directed.
    • You are an independent thinker and seek constructive feedback
    • You have an excellent understanding of GCP & AWS security tools and best practices
    • You have experience working in compliant environments (SOC 2, PCI, CIS Top 20, ISO 27K)
Our Values
 
Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.
 
Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.
 
Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.
 
Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.