Infrastructure Support Engineer


New York City, NY, US / San Francisco, CA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/08/2021
  • Website:
  • Company Address: 220 Montgomery Street Suite 344, San Francisco, CA, 94104

About Instabase

Instabase is helping companies streamline and automate their most complex processes. The platform facilitates the development of entirely new workflows. We can only imagine the ways organizations will build with Instabase in the future.

Job Description

At Instabase, we’re passionate about building software to advance the state of the art in computing. We’ve built a fearlessly experimental, customer-obsessed team who are making discoveries to fundamentally change how people build and consume business applications. Today, we’re partnering with the world’s leading companies to transform how they use data and technology. If these challenges excite you, we’d love to hear from you! 

Our Product Excellence Team focuses on making Instabase successful at customers premises.  We strive to ensure that our customers get the most accurate and effective ways of using the product to get the best experience of the Instabase platform.  We respond to customer escalations as if it were our own, and help to resolve them in a timely manner.

As a Support Engineer in Product Excellence, you’ll be part of a small and passionate team devoted to solving challenging product issues and queries from Instabase customers.

What you’ll do

  • Build complex integrations between Instabase and our customer's infrastructure (leveraging Kubernetes and integrating with various databases, file systems, observability platforms, etc).
  • Work through and set up infrastructure components in depth with customers.
  • Work with customers to build tooling and automation to aide in supporting our on premise, private and public cloud deployments.
  • Being an escalation point for customers and debugging complex infrastructure issues.
  • Build out process and tooling from the ground up (for example, getting logs for customer issues in air gapped environments or conducting load/performance tests).
  • Support novel infrastructure setups for high availability or active-active.
  • Create/improve internal systems/processes to aid customer’s product queries/issues.
  • Experience with authentication systems such as SSO, LDAP is a plus.

About you

  • Excel in understanding the Platform/Product features - existing and new, learn the most effective ways to use those features.
  • Build reference solutions demonstrating the effective usage of the product capabilities that helps our customers to understand it better.
  • Be the first point of contact for our enterprise customers, respond to their escalations/queries about the product and help them resolve it in a timely manner.
  • Simulate product/application issues to debug/narrow down the escalations, help product/engineering teams with necessary information.
  • Create/improve internal systems/processes to aid customer’s product queries/issues.

Technology Skill Set:

  • Kubernetes, Docker & Cluster Orchestration.
  • Databases (MySQL, PostgreSQL, Oracle, etc).
  • File systems (NFS, S3, etc).
  • Networking, Monitoring & Logging technologies.
  • General familiarity with cloud platforms (GCP, AWS, Azure) and private clouds.

Instabase is an equal opportunity employer and values diversity in all forms.  We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, protected veteran status, disability, or any other unlawful factor.  Instabase complies with local laws, including the San Francisco Fair Chance Ordinance.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.