Market Operations Specialist (Brokerage Analytics)

Robinhood

Menlo Park, CA, US / Denver, CO, US / Charlotte, NC, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/01/2021
  • Website: robinhood.com
  • Company Address: , Menlo Park, CA

About Robinhood

Robinhood is on a mission to democratize finance for all. We believe it should work for everyone and not just a few. We offer commission-free trading in one, user-friendly platform.

Trading in stocks, ETFs and options is offered through Robinhood Financial LLC, member SIPC. Cryptocurrency trading is offered through Robinhood Crypto, LLC.

Keep in mind other fees may still apply to your brokerage account. Please see Robinhood Financial’s Fee Schedule at rbnhd.co/fees to learn more.

All investments involve risk, including the possible loss of principal. Past performance of a security, or financial product does not guarantee future results or returns.

Robinhood Crypto is licensed to engage in virtual currency business activity by the New York State Department of Financial Services and is not a member of FINRA or SIPC. Cryptocurrencies are not stocks and your cryptocurrency investments are not products protected by either FDIC or SIPC.

Robinhood Financial LLC and Robinhood Crypto, LLC are wholly-owned subsidiaries of Robinhood Markets, Inc.

Job Description

Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the world class products and company culture we continue to build and have been recognized as:

  • A Great Place to Work
  • A CNBC Disruptor 50 in 2019 and 2020
  • A LinkedIn Top Startup in 2017, 2018, 2019 and 2020

Robinhood is backed by leading investors that include DST Global, Index Ventures, NEA, Ribbit Capital, Thrive Capital, and Sequoia.

Check out life at Robinhood on The Muse!

About the team:

The Market Operations team at Robinhood is responsible for traditional middle office brokerage operations. Our mission is to deliver an excellent end-customer experience and mitigate firm risk while supporting cutting-edge brokerage and financial products. As a Market Operations Specialist (Brokerage Analytics), you’ll be responsible for identifying and tracking key metrics that drive Robinhood’s business lines and middle office operations teams. You’ll use data to craft recommendations for new products or tooling and advise leadership on operational strategy, consult with cross-functional partners on operational needs, build new tools for the brokerage operations department, advise on department-level decisions, consult on workforce management, and report on the health of Robinhood’s middle office operations. This role will be critical to identifying, consulting, and building the infrastructure to effectively run Robinhood’s introducing broker-dealer.

What you’ll do day-to-day:

  • Partner with data and engineering teams build out the infrastructure to track key business metrics
  • Help identify and assess emerging risks, and advise on mitigation strategies
  • Aggregate data for incident response, regulatory inquiries, and other course-of-business happenings
  • Work closely with our engineering and product teams to launch, improve, de-risk, and scale Robinhood’s products and systems
  • Convert Brokerage Operations metrics to easily digestible dashboards via technology tools such as Looker
  • Ensure data requirements for operations teams are met when launching new initiatives or products
  • Identify and analyze data and produce digestible reports that assess performance and ultimately improve processes
  • Forecast staffing needs for growth, new processes, and new product launches

About you:

  • Passion for Robinhood’s products and our mission to democratize finance for all
  • Ability to learn quickly, think critically, and apply problem-solving skills to resolve issues and implement process improvements
  • Strong analytical skills
  • Long-term thinking; ability to identify and mitigate risks proactively
  • Bachelor’s Degree in Economics, Engineering, Math, Business, Finance or similar field
  • Excellent working knowledge of SQL, Python, and Looker
  • 2-5 years of qualifying experience in a professional data analysis capacity
  • Strong communication skills; bias for collaboration

Bonus points:

  • Strong Robinhood product knowledge
  • Quantitative finance skills
  • SIE, Series 7, Series 63, Series 57, Series 24
  • Experience in retail brokerage operations
  • Undergraduate degree in CS
  • Experience with React

Colorado Residents Only: In accordance with Colorado state law, Robinhood provides an estimate of the pay range associated with this role. In Colorado, the target salary for this position is $82,000 to $117,000. Pay is based on several factors, including but not limited to education, work experience and certifications. Successful candidates for this role are eligible to participate in Robinhood’s equity plan. Please note that this information is only provided publicly for candidates in Colorado, but the role is open to candidates outside of Colorado as well.

 

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit rbnhd.co/applicant-privacy.

Robinhood's benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.