Vendor Support Operations Specialist

Revolut

Porto, PT
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 05/30/2021
  • Website: revolut.com
  • Company Address: The Columbus Building, 7 Westferry Circus, London, E14 4HD

About Revolut

When Revolut was founded in 2015, we had a vision to build a sustainable, digital alternative to traditional big banks. Our mission now is to help our customers improve their financial health, empower them to have more control, and promote financial cohesion across the communities in which we operate.

Job Description

Since 2015, Revolut has introduced over 10 million customers to a new way to handle their money. From instant spending notifications and built-in budgeting controls, to global currency exchange and stock trading, customers simply get more with Revolut.
We approach Customer Support at Revolut the same way that we approach everything else. We take complex issues, and create extraordinary solutions that our customers love. From on-boarding flows to new feature presentations, our goal is to both inform and delight.
Put simply, we build things we want to use ourselves, that we’re proud to show to our friends and families.

The Financial Crime Operations department is at the forefront of Revolut’s efforts to keep customers and their money safe. Working directly with customers to resolve issues and flag potential concerns and using cutting edge technology, we aim to prevent financial crime more effectively than traditional banks.

ABOUT THE ROLE

Revolut is looking for a Vendor Support Operations Specialist to develop the strategy and execution of our partner delivery network for outsourced business (BPO’s).

Based in Krakow, we are looking for a skilled Vendor Support Operations Specialist to collaborate with our global partners and internal clients to provide the best solutions for a multitude of business challenges that come with a rapidly scaling company. On this position you will have to build strong relationships with your portfolio of providers and be responsible for the commercial performance of each account. You will work closely with the marketing, operations and product management teams to deliver exiting promotions and new features for our customers.

WHAT YOU'LL BE DOING

        You will drive operational excellence across the global BPO network and partner with internal clients to positively impact customer experience.
        Daily, weekly, monthly, and quarterly operational data review and KPIs management
        Assure delivery of customer satisfaction inline with quality and efficiency parameters
        Help identify, build and implement processes and standards for delivery through the global network
        Demonstrate excellent business analytics to perform root cause analysis
        Lead through partnership and collaboration in leveraging resources to improve implementations, training, quality and performance managementDetailed reporting and metrics preparation
        Operations process standardisation and best practice sharing in a changing environment, across multiple BPO providers
        Helping our partner BPO’s succeed through prompt issue resolution and taking the long view on our working relationship

WHAT YOU'LL NEED

        A minimum of 2 years experience in Financial Crime industry
        Bachelor’s degree or equivalent work experience
        At least 1 year of Vendor or Client management experience with track of success
        Fluent English
        Excellent technical and analytical aptitude
        Excellent communication, reading comprehension & writing skills
        Self-driven and ability to work in a fast paced and evolving environment
        Excellent skills in Google Spreadsheets or equivalent
        Ability to handle multiple priorities and meet deadlines in stressful situations
        Some international travel required

GOOD TO HAVE SKILLS

        SQL querying skills
        Programming languages
        Experience conducting root cause analysis
        Planning & forecasting experience

A little about us…When Revolut was founded in 2015, we had a vision to build a sustainable, digital alternative to traditional big banks. Our mission now is to help our customers improve their financial health, empower them to have more control, and promote financial cohesion across the communities in which we operate. Launching into 2020 with 10 million Personal customers and over a quarter of a million Business customers only reinforced our belief in the vast need across the world for better financial services. As our customer base has boomed in the last year, we’ve expanded our team to match that growth. We started 2019 with several hundred employees; we closed it out with 2000.

What we’re looking for…Revolut is being scaled up by people all around the world who share our vision. We’re looking for people who align with our five core values: we believe that we Get it Done because we Think Deeper and are strongly rooted in the Dream Team. We Never Settle hence why we always Deliver Wow. You want to join a community forward thinking people - we are here for you. We believe in empowering our Revoluters in their work, giving them autonomy and ownership of what they do. We want everyone at Revolut to own their story and their successes - working with us means you’re not just another cog in the machine.

THE BENEFITS

Competitive salary
Excellent training and guidance from our team
Roll with a free Revolut Metal subscription
Private medical care
Daily meal allowance

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.