Customer Support Specialist - Lithuanian & English

Revolut

Vilnius, LT
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/07/2021
  • Website: revolut.com
  • Company Address: The Columbus Building, 7 Westferry Circus, London, E14 4HD

About Revolut

When Revolut was founded in 2015, we had a vision to build a sustainable, digital alternative to traditional big banks. Our mission now is to help our customers improve their financial health, empower them to have more control, and promote financial cohesion across the communities in which we operate.

Job Description

ABOUT THE TEAM

Our Customer Service team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does. We're a truly diverse, international group and we work across three European offices.

We hire people who know how to act fast, look for root causes and solve problems – not follow scripts. We expect every person to drive change and bring value to Revolut by contributing more than just resolving tickets. We dedicate a lot of time for personal and professional growth and as a result, by the time our agents "graduate" support they are fully trained to rock in any other role in the company (and are in demand from lots of teams!).

ABOUT THE ROLE

We're looking for a Customer Support Specialist to sit within our support team at our Vilnius-based office. We've hired some of the most talented developers and designers that the world of tech has to offer, and we're keen to showcase their talent to the world - and that's where you come in.

In providing excellent service to our customers, we guarantee 24/7 coverage so this role will require working in rotating shifts. Sometimes this can be during the day, afternoon or night and sometimes on weekends. Although we do compensate for working night shifts, please consider this before applying.

Please submit your CV in English.

Salary: €1250 gross + €150 gross discretionary performance bonus

WHAT YOU'LL BE DOING

        Providing our users with an outstanding customer experience - it is part of our mission to make Revolut users feel secure whilst using our service
        Providing excellent customer service via our in-app live chat, phone and email
        Representing Revolut online at all times
        Collaborating with other teams internationally to tackle any customers' issues

WHAT YOU'LL NEED

        You'll have flawless English and be a native Lithuanian speaker as a minimum
        Empathy and love for helping people
        Ability to explain complex issues in an easy and understandable manner
        Excellent communication skills
        Strong attention to detail and analytical skills
        Driven, self-motivated and highly flexible team player
        Self-learner, independent problem-solver
        Bachelor's degree or equivalent
        Prior customer support experience
        Strong writing skills and great numeracy and IT skills
        Multiple languages!

A little about us…When Revolut was founded in 2015, we had a vision to build a sustainable, digital alternative to traditional big banks. Our mission now is to help our customers improve their financial health, empower them to have more control, and promote financial cohesion across the communities in which we operate. Launching into 2020 with 10 million Personal customers and over a quarter of a million Business customers only reinforced our belief in the vast need across the world for better financial services. As our customer base has boomed in the last year, we’ve expanded our team to match that growth. We started 2019 with several hundred employees; we closed it out with 2000.

What we’re looking for…Revolut is being scaled up by people all around the world who share our vision. We’re looking for people who align with our five core values: we believe that we Get it Done because we Think Deeper and are strongly rooted in the Dream Team. We Never Settle hence why we always Deliver Wow. You want to join a community forward thinking people - we are here for you. We believe in empowering our Revoluters in their work, giving them autonomy and ownership of what they do. We want everyone at Revolut to own their story and their successes - working with us means you’re not just another cog in the machine.

THE BENEFITS

Competitive salary
Biannual equity bonuses
Medical insurance
All the latest tech you need
Roll with a free Revolut Metal subscription

By applying for the above role, you confirm that you have reviewed our Data Privacy Notice for Candidates.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.