Enterprise Customer Success Manager

Gloat

Tel Aviv, IL
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 05/10/2021
  • Website: gloat.com
  • Company Address:

About Gloat

Gloat is the first-ever Internal Talent Marketplace, used by the world’s leading enterprises. Our platform helps enterprises democratize career development, unlock skills, and future-proof their workforces, by utilizing a powerful AI engine and relying on years of experience and implementation.

Job Description

About The Position

We’re looking for a change management expert with a proven track record of leading an HR transformation for large enterprises (>25K employees) to work with our strategic enterprise customers supporting them in the deployment of Gloat’s internal talent marketplace. In this role, you are expected to develop high-trust relationships with your customers, lead face to face workshops, and ensure your customers are following change management best practices, while leading them towards the successful adoption of the Gloat product in their organization. You will be measured on your customer’s KPI results with the talent marketplace (adoption, hires, usage), will be expected to lead the long term rollout strategy for your customers, lead customer quarterly business reviews and ultimately, ensure your customers’ success.

Responsibilities

  • Work closely with your enterprise customers to understand their business needs, helping them define their long term rollout strategy, success metrics and business impact
  • Influence change within customers to drive adoption of best practices and successful change management methodologies, thereby deriving optimal utilization of the product
  • Establish incredible rapport and trust with your customers
  • Work directly with customer’s HR, change management and senior executive team
  • Collaborate with other departments within Gloat’s company, e.g. Support, Implementation, Project Managers
  • Influence your customers to adopt additional functionality and/or integrations, demonstrating the value it will bring to their organization
  • Predict and forecast risk, problem solve and work independently
  • In non Covid times, travel is expected to customer sites (approximately 1-2 a quarter) to lead multiple-day workshops or launch activities, speaking, presenting to and facilitating discussions with stakeholders from their HR, IT, leadership and more
  • Meet and exceed quarterly targets or other targets defined by the business

Requirements

  • 5-7 years of experience in HR transformation roles with an expertise in change management
  • Proven track record of leading a successful HR transformation for a large enterprise (>25K employees)
  • Experience working with enterprise SaaS or enterprise software solutions
  • Understanding in HR software (HRIS, HCM, ATS, LMS/LXP, etc)
  • English at a native level
  • Proven ability to communicate, present to, and influence key stakeholders at all levels of the organization
  • Account management and customer facing experience — advantage
  • Influencer and assertive
  • Advanced problem-solving skills, verbal and written communication skills
  • Excellent listening and negotiation abilities

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.