Product Designer


Austin, TX, US / Remote
  • Job Type: Full-Time
  • Function: Web/Graphic Design/Internet
  • Post Date: 06/10/2021
  • Website:
  • Company Address: 2040 14th Street Suite 200, Boulder, CO, 80302

About JumpCloud

JumpCloud's Directory-as-a-Service® (DaaS) is the single point of authority to authenticate, authorize, and manage the identities of a business’s employees and the systems and IT resources they need access to. DaaS securely connects employees with systems, applications, and other resources through a single unified cloud-based directory, replacing the need for on premise solutions such as Active Directory® and LDAP. JumpCloud supports all major OS platforms and is designed to control and manage user access to both internal and external IT resources such as servers and applications.

Job Description

Do you enjoy solving challenging problems using the latest technologies within a great team? Is knowing your work will be highly visible and mission critical a key component for the next step in your career? At JumpCloud, we’re looking for best-in-class talent to help define the future of modern identity and device management from the ground up.
JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply conditional access controls based on Zero Trust principals. JumpCloud has a global user base of more than 100,000 organizations, with over 3,000 customers including, Grab, ClassPass, Uplight, Beyond Finance and Foursquare. JumpCloud is backed by BlackRock, General Atlantic, OpenView, and Foundry Group.
We have a unique market window, so you’ll be expected to bring your creativity, design experience, and sense of urgency to drive key product experience initiatives forward. You’ll partner with engineers, designers, researchers, and product managers to plan, drive, and execute. You’ll have rich collaboration opportunities with folks all over the business... Marketing, Data Analytics, Sales, Customer Success, Product Management, and Engineering. No egos, just a passionate team working together to solve customer problems and build an amazing business.
The Team You’ll Work With
You’ll be working with a diverse team of passionate designers and researchers who are in charge of creating experiences for our customers,  IT professionals and the users they support,  manage and secure their organizations. We’re a humble, collaborative team that is passionate about solving complex  problems and  helping customers  navigate through complexity.
The Problems You’ll Solve
We need someone who can contribute to the team to create a world-class identity and device management platform that is designed for IT professionals. Our goal is to make work happen for our customers and their users and remove any experience friction along that journey. You’ll be collaborating with designers, researchers, product managers, and engineers to define a vision for user lifecycle and device management. Additionally you’ll:
Partner closely with designers, researchers, PMs, and developers to uncover customer insights and influence strategy to help define and execute the roadmap
Collaborate closely with Design and Product Leadership to define your features and contribute to the overall direction of your product area
Participate in product design organization rituals and ceremonies, and both provide feedback, and take in feedback
Experience collaborating closely with designers, researchers, PMs, developers, and other team members
You'll be a Great Fit if You Have
Ability to empathize with our unique IT users, understand our technology, and simplify complex functional operations into smooth and intuitive user experiences. Experience applying user research findings into your designsStrong visual and written communication skills to collaborate with various stakeholdersHumble, life-long learner, and have a growth mindset5+ years of professional UX/product design experience
Bonus points
Experience in diving into user behavior metrics
Familiarity with A/B testing techniques
Proficiency using tools such as Figma, Sketch, and/or XD to share your designs
In accordance with the Colorado Equal Pay for Equal Work Act, the approximate compensation range for this role is $90,000 to $116,000, including base salary and any related bonuses or commissions. JumpCloud provides comprehensive benefits including medical, dental and vision insurance, short and long term disability, life insurance and 401k benefits. We have an unlimited vacation policy and also provide commuter benefits for employees in the Denver/Boulder, CO area.
Where you’ll be working 
All our roles are remote in the U.S. unless otherwise specified.  Our Headquarters is in the Denver/Boulder, CO area. Once we reopen our offices you will have the opportunity to remain fully remote (in the U.S.), work from one of our office locations (CO only currently) or flex your time. 
Why JumpCloud?  
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.  Please note JumpCloud is not accepting third party resumes at this time.   
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.