Outbound Supervisor


Riyadh, SA
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 06/02/2021
  • Website: nana.sa/en
  • Company Address: 7774 Uthman Ibn Affan Branch Rd, At Taawun, Floor 4, Riyadh, Ar Riyadh 12476, Saudi Arabia

About Nana

Nana Direct is the first online shopping and delivery to houses service in KSA. We are working cover all the Kingdom. Expanding coverage areas require more time and effort to ensure the highest quality level of provided service. You can browse all supported locations and add your mobile number to be notified every time we expand into new areas.

Job Description

About Nana:
Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores. Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride. Nana was established in 2016 and is headquartered in Riyadh, Ar Riyad, Saudi Arabia.
Nana funding: $29M
Current funding stage: Series B
Nana backed by: STV, MEVP, Wamda Capital, Saudi Venture Capital, Impact46, Watar Partners


    • Manage complete order fulfillment cycle to meet customer requirements, including: receiving, put-away, inventory management, picking & packing.
    • Advises employees on items received, stored, and shipped; and use of equipment in handling, storing, maintaining, and shipping stock.
    • Prioritizes and assigns work schedules, and expedites workflow and oversees established priorities and procedures, revises daily schedules as priorities change.
    • Manage labor requirements based on forecast of workload, account requirements, and company budget.
    • Ensures that all merchandise orders are picked according to the customer’s instructions.
    • Responsible for bulk orders so they are pulled correctly and staged for shipping efficiently.
    • Oversees order setup, picking from bulk and open stock, and checking of orders.
    • Tracks daily productivity and is responsible for meeting established productivity goals. Prepares and produces other reports as needed.
    • Accountable for accuracy of fulfillment to minimize or eliminate charge-back liability.
    • Assists employees with daily activities.
    • Communicates job expectations, and processes and coordinates routine procedures.
    • Participates in staff meetings and conducts team meetings and regular safety meetings.
    • Assists Warehouse Manager with training, coaching, and discipline of personnel.
    • Receives general employee inquiries for management to address.
    • Trains on new rules and regulations on safety and is responsible for passing the knowledge to all the associates in the warehouse.
    • Manages, develops, trains, coaches, motivates, and disciplines employees.


    • 3 years warehouse experience, with supervisory experience in a high volume, fast paced distribution operation.
    • Ability to multi-task and detail oriented
    • Familiarity with Microsoft Office
    • Ability to build cross functional teams and communicate effectively.
    • Strong bias for action.
    • Has ability to get to the best answer in an aggressive time frame.
    • Excellent analytical skills, critical thinking ability and acute attention to detail.
    • A professional who leads by influence, rather than authority arising from reporting lines, and motivates individuals at all levels to strive for success and excellence.
    • Strong interpersonal skills and the ability to manage multiple projects effectively.
Best Regards,

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.