Outbound Operations Lead (Riyadh)


Riyadh, SA
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 06/02/2021
  • Website: sary.com
  • Company Address: , Riyadh, SA

About Sary

Sary is a B2B marketplace connecting small businesses with wholesalers and lenders to procure supply efficiently.

Job Description

  • Daily allocation and monitoring of tasks and duties.
  • Performance management including appraisals, and coaching.
  • Management of holiday and absence.
  • Ensure all customer orders are fulfilled within the shortest possible timeline and packed to the standard required.
  • Carry out regular audits / spot checks to ensure quality of process and provide clear and visible feedback on findings.
  • Ensure all customers orders are delivered on time with the right qty and condition.
  • Prioritize customer orders in line with requests from customer care and other priorities assigned by department
  • Ensure all customer orders are dispatched / shipped via appropriate carriers to ensure timely delivery.
  • Liaise with appropriate departments when non-conformance, delays or issues happen to manage customer experience and expectations..
  • Produce delivery schedule for current fleet and 3P judging by operational requirements.
  • Produce daily KPI reporting on all elements of fulfilment process including dispatch by day, outstanding customer requests, cancelations, sales and additional marketing / promotional activity.
  • Provide reporting to Logistics Manager / Warehouse Manager as and when requested.
  • Produce internal performance reporting in order that throughput, quality and trends can be monitored and assessed.
  • Monitor the usage of consumables and ensure that the relevant communications occur to ensure adequate stocks are maintained.
  • Notify Warehouse Manager / Logistics Manager of any additional requirements for consumables / supplies in a timely manner to ensure delivery schedules are managed.
  • Ensure compliance to all Health and Safety legislation / guidelines for self and staff at all times.
  • Carry out internal health and safety audits as and when requested.
  • Ensure housekeeping standards are maintained at all times.
  • Carry out investigations into any accidents or near-miss incident


  • 1-2 Years of relevant experience
  • Bachelor’s degree in business management, operations, or logistics
  • Master’s degree in a relevant field is preferred
  • Organizational and communication skills
  • Aptitude for counting and inventory management.
  • Managerial and business expertise
  • Excellent leadership skills

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.