Education Counsellor

Openhouse

Bangalore, IN / Karnataka, IN
  • Job Type: Full-Time
  • Function: HR
  • Post Date: 05/29/2021
  • Website: openhouse.study
  • Company Address:

About Openhouse

Provider of a network of community learning centers intended to build a generation of students who are creative, compassionate and driven to chase their dreams. The company provides physical space where teachers and students, from all walks, congregate under the same roof to exchange skills, ideas and knowledge, thereby offering them a pathway to better learning opportunities towards better education.

Job Description

About Us

If you think back to your school or college days, the best memories you have are those with your friends! Your first day in college, your best friend, your dorms, hanging in the corridors, your school canteen, all nighters before exams & chilling for weeks after exams - our school lives are filled with so many awesome interactions, experiences & memories. In each of them you’re with a friend, never alone! Humans always have, and will always continue to learn from one another. We are a social learning platform that allows us to learn the way we learn best - socially

Our Approach

Covid has reshaped every aspect of our lives and education is no exception. The world is learning to learn online but the main reason why online education hasn’t skyrocketed is because all platforms are designed to simply deliver content (whether pre-recorded or live). Online learning doesn’t feel natural, warm or relatable. 

Taking an analogy from the gaming world, edtech so far consists of single player games designed only for access but not engagement & retention. The only actions one can take is content consumption and practice via multiple choice questions. We, on the contrary, think education is an immersive multiplayer experience! 

If our children are going to learn online we will have to make it social. That’s how learning happens best. We think we’re amongst the first few companies in the world trying to push the boundaries of edtech to a new era of highly social & community driven learning.

 

Responsibilities

  • Own end-to-end sales journey for new and returning customers

  • Build relationships with parents and students through continued engagement, primarily over phone and text 

  • Sharply identify customers’ needs and pain points, and counsel them appropriately in order to convert to closure

  • Support sales process through accurate and timely data entry on CRM and other data management tools 

  • Collaborate with other internal teams to ensure seamless operations

 

Preferred Mindset

  • Enjoy the challenge of working in a fast-paced, start-up environment

  • Ability to adapt to change, execute fast, and learn

  • High attention to detail, comfort in managing multiple leads with different needs at various stages in the user journey at the same time

  • Persistence, patience, and grit in the sales process with ability to deal with failure

  • Empathetic, high on communication, self-starter who can be hands-on in managing parent/student/teacher relationships and solving unexpected situations

  • Appreciate role of data in supporting process, and informing strategic decision-making

 

Desired Experience

  • Bachelor’s degree

  • Fluency in written and spoken English, and spoken Hindi required; familiarity with Kannada or Bengali nice-to-have

  • Internship or project-based experience exemplifying the mindset highlighted above

  • Experience in sales, customer service or other customer-facing roles strongly preferred


PS: More than anything above, if you've taken risks and failed, we love you.

Our Culture

The best classrooms have an awesome learning culture. We think of our organization as one large classroom, where each of us is a student trying to learn from & teach one another.  We have all sorts of people here: humanists, tech junkies, educationists, designers & wanna be designers! Since we are a small organization, we function like a tight-knit family where we care for each other’s work but also for each other’s lives. We’ve often heard that the first 50 team members set the culture & pace of an organization, which is why we take time and carefully pick our team.

If you grab a sneak peek into our tribe, you’d find us to be super real. We are all encouraged to call a spade a spade, even if this means disappointing a peer. Coming up with prospective solutions is good, but we care about how well the experience is crafted - aesthetics do matter. Think of Disneyland, Nike, Airbnb, WeWork, Apple: the best folks know not only how to deliver a product/service, but also make it beautiful. Most importantly, we are all learners! Right across the team. from engineering to product, community to classroom, we think of how we’d feel if we were students – and this reminds us to keep learning and growing!

Come work with us!

 

 

*Note: While we try our best to respond to our applicants, given the volume, it's difficult to contact each applicant individually. However, be assured that your application is under review and you will be contacted if we find your profile relevant for the role. Thank you.



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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.