Customer Interaction Specialist #FinTech

Soldo

London, GB
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 05/28/2021
  • Website: soldo.com
  • Company Address: BOX 324 , 19-21 Crawford Street , London W1H 1PJ , England, United Kingdom

About Soldo

Soldo is the multi-user expense account featuring Mastercard® cards, intuitive admin and effortless reporting. We’re here to streamline the entire business expense cycle – from spending to reconciliation.

Job Description

Soldo combines smart prepaid company cards with a comprehensive management platform. It’s the brighter way to manage business spending.  

We’re proud to be one of Europe’s fastest growing fintech companies and supported by the world’s leading investors, who also back Facebook, Spotify, Monzo, Slack, Citymapper, and Deliveroo.  

Today, we have thousands of customers across Europe, offices in London, Milan, Rome, and Dublin, and over 200 people from 20 nations. This diversity is one of the reasons we thrive, and our inclusive, high-performance culture is recognised in our Glassdoor reviews and an overall score (4.6/5.0).  

Consistently strong growth throughout the pandemic, as well as recently launching in 4 new markets, has created a requirement for a full-time, permanent Customer Interaction Specialist to join our team in our London office.  

Description

We are looking for a hardworking, enthusiastic customer interactions representative to focus on providing exceptional, friendly, and professional service to Soldo’s corporate customers.

Primary Responsibilities:

·       Support customers (by e-mail, telephone, social media, chat and Skype) with any query they may have including in relation to transaction processing, reporting requirements and related integration and technical queries.

·       Accurately resolve customer queries and manage an escalation process to maintain customer satisfaction.

·       Can work well under pressure.

·       Call existing customers to gather feedback to be shared with the rest of the business.

·       Initiate appropriate actions to deal with issues likely to impact service delivery, such as system failures or temporary interruptions.

·       Understand and comply with the key objectives of the company

·       Deliver service / quality standards to agreed levels

·       Carry out any other duties requested by the line manager in relation to the role.

 

Requirements

·       2 years’ experience dealing with customers over the phone or via email in a Fintech, Payment or accounting software company preferred

·       Ability to build and maintain good working relationships.

·       Committed to improving levels of Customer Care.

·       Analytical approach to problem solving and a flexible approach to work, with the ability to multitask.

·       Knowledge of MS Outlook, Word and Excel.

·       Previous experience with Help desk software products is desirable.

·       Professional telephone manner, with good listening skills.

Benefits

·       Comprehensive private health insurance 

·       Bike to work scheme 

·       Birthday day off 

·       25 days holiday excluding bank holiday 

·       2 volunteer days 

·       Free Soldo Card 

·       Employee Assistance Programme 

·       Wellbeing Programmes to make the most of working from home

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.