Account Manager

Leap

New York City, NY, US
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 05/28/2021
  • Website: leapinc.co
  • Company Address: 207 East Ohio Street Suite 115, Chicago, IL, 60611

About Leap

The Leap Platform develops and operates retail stores for growing brands. By leveraging technology, world class store management and real estate expertise, Leap deploys branded retail stores with speed, efficiency and operational excellence.

Job Description

About Leap:

Leap develops and operates retail stores for modern brands. The Leap Platform enables brands deploy stores that work in concert with ecommerce more rapidly and at significantly reduced cost and risk. Brand stores powered by Leap bring modern brands to life with data-driven operations and compelling, immersive customer experience. At Leap, our diverse, growing team is excited by the opportunity to power the next generation of leading consumer brands with a vibrant presence in local communities throughout the country.

The role:

Mission for the position:

The Brand Manager is the key business partner to our external brand customers, working to ensure their success on the Leap platform – ensuring each brand is represented well in its stores powered by Leap to realize maximum end customer engagement and overall sales and profitability.  As a business partner, the Brand Manager is part account manager and part project manager, driving communication and workflows and successful adoption and usage of our platform tools such as reporting and analytics and brand content/asset management during the brand customer lifecycle.  This is a brand (customer/client) facing role, responsible not only for leading external communication with senior leaders of our customers’ businesses, but also internal project management of key workflows related to store development and ongoing operations and oversight (SOPs). As the voice of the brand customer and end consumer, and a leader within our Brand Management team, the Account Manager plays a key role in the development of our platform overall.  

Key Responsibilities

  • Proactively manage brand customer onboarding and ongoing regular account communications Leap platform systems/tools training, results analytics and insights reporting, and account engagement/optimization priorities
  • Proactively project manage deliverables workflows to ensure brand customers and Leap personnel understand roles and responsibilities and key action items and deliverables needed to maximize store performance / account value
  • Ensure brand customers achieve business goals via the Leap platform by holding them accountable for delivery standards (i.e. product production and delivery, and marketing program planning and execution) and communication of store performance reporting internally
  • Lead daily and weekly internal communications across multiple brand customer accounts and projects (e.g. new store adds, store optimizations, platform systems developments, etc.).
  • Support development and implementation of account and project management workflows and systems that instill trust and maintain strong relationships with brand customers and internal stakeholders across functions.
  • Build a deep understanding of our brand customers’ brand, products, category, channel and end customer dynamics serve as the overall internal champion of the voice of brand customers and end consumers with respect to business objectives and KPIs. 
  • Develop and present compelling narratives based on quantitative and qualitative analytics and insights internally & externally, and work to drive implementation of resulting action plans.

 

Key competencies & attributes for success:

  • 3-4+ years of B2B client/customer facing account management and/or client services in agency, tech-enabled platform, retail wholesale or SaaS business.
  • Strong organizational and project management skills with ability to multi-task and work within a dynamic and fast-paced environment
  • Strong client service orientation and interpersonal/communication skills
  • Proficient analytical and critical thinking skills with the ability to use data, insights & trends to drive action
  • Enjoys juggling competing priorities and optimizing available work time accordingly 
  • Enjoys creating systematic solutions to problems (i.e. creating new processes and protocols) 
  • Collaborative working style and strong teamwork skills
  • Knowledge and passion for fashion, consumer brands, retail and ecommerce are a plus
  • Interest in joining a fun, fast-paced early stage start-up

Outcomes & measures of success:

  • Successfully manage brand customers on the Leap platform (onboarding, adoption of platform tools/systems, project management, account level sales and profitability, customer NPS, etc.)
  • Grow brand customer account value through store footprint expansion 
  • Successful delivery of on time and on budget projects/tasks pertaining to brand/store performance and other operational workstreams

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.