Product Design Manager

Clio

Burnaby, CA
  • Job Type: Full-Time
  • Function: Web/Graphic Design/Internet
  • Post Date: 06/16/2021
  • Website: clio.com
  • Company Address: 300 - 4611 Canada Way, Vancouver, BC, V5G 4X3

About Clio

Clio is the undisputed leader in cloud-based legal technology offering practice management, CRM and client intake software. Clio enables lawyers to be more client-centered and has earned the most 5 star reviews, the approval of over 65 bar associations and law societies around the world, and a global customers base of 150,000.

Job Description

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

We are currently seeking a Product Design Manager to join our Product Design team in Burnaby. This role is available to candidates across Canada, excluding Quebec.

What your team does:

Design plays an integral role at Clio, making up one of the three pillars of our Product Organization alongside Product Management and Engineering. Product designers directly engage in researching the behaviours and needs of our users. They act as champions of user experience in our Product organization as we work to transform the way lawyers and their staff provide services to their clients. If you’re focused on shipping value to customers with an opportunity to revolutionize an industry, you’ve found your next team.

As a Product Design Manager, you lead a team of designers across multiple product areas. You support your team members to be their best selves at Clio: developing their skills, achieving their career goals, and improving the processes and systems used by the entire Clio design community. You evolve and shape the culture of our design team at Clio.

You also are a member of Clio’s product leadership and ensure we ship great experiences for our users. You work in close collaboration with your product management and engineering counterparts and advocate for the voice and experience of Clio’s users. You coach and guide the leads on your team to define the design strategy for your product areas and connect that strategy to Clio’s overall objectives. This includes collaborating and ensuring a high quality for design briefs, vision, and success metrics produced by your team. You identify shared and connected experiences between different product areas and ensure their consistency, quality, and excellence.

You support the senior product leadership at Clio to influence our overall product direction as a key advocate of Clio’s users. You identify opportunities to improve their overall experience with Clio across any touchpoint and you collaborate with other departments on executing on these opportunities. 

What you'll work on:

  • Develop the career, skills, and performance of a team of designers
  • Advocate for user experience in your leadership triad
  • Coach and guide your area’s product teams to work better together and build better product
  • Support defining the design strategy and vision for how users should experience Clio in 3-5 years
  • Build a team and systems that allow you to attract and hire the best design talent
  • Support and uphold the bar of the quality of design at Clio
  • Ensure consistency, quality, and excellence across product areas
  • Evangelize the importance of user experience and design at Clio

What you may have:

  • 2+ years experience managing designers
  • 5+ years experience building digital products
  • Worked on a digital product beyond version 1

Serious bonus points if you: 

  • Have experience building SaaS products
  • Have experience building for SMB or Consumers

Our Team
We are an award-winning team that is both human and high performing–and are setting new standards for what it means to be a tech company. Clio has been recognized as one of Canada’s Best Managed CompaniesMost Admired Cultures and has topped Fast Company’s list of Most Innovative Companies.

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion and believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation.

At Clio, we pride ourselves in enabling our teams to do the best work of their careers and are committed to providing the tools and infrastructure needed, wherever you choose to log in from.

Learn more about our culture and benefits at clio.com/careers

About Clio
At Clio, we are on a mission to transform the legal experience for all. As the world's leading provider of cloud-based legal software, we provide lawyers with low-barrier, affordable solutions to manage and grow their firms more effectively, more profitably, and with better client experiences. Through the cloud, we believe that we can help create a more inclusive legal community and a more equitable legal system.

In line with our mission, we’ve been up to some big things, including becoming a multi-product company, launching a $1 million COVID-19 Legal Relief Initiative, and most recently, securing a US$110M Series E funding round which came with a US$1.6B valuation.

This is a historic moment in the growth of legal technology and trust us, you want to be a part of this! As the first legal practice management unicorn globally, and one of only a handful of Canadian unicorns, this is only the beginning. If you’ve ever wanted to do the best work of your career, while having a meaningful impact in the lives of others, then Clio is the place for you.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.