Hello Alfred

Los Angeles, CA, US
  • Job Type: Full-Time
  • Function: Professional Svcs
  • Post Date: 06/22/2021
  • Website:
  • Company Address: , New York, NY

About Hello Alfred

Hello Alfred is the leading national residential experience company. Founded in 2014 by Marcela Sapone and Jessica Beck, Hello Alfred has developed a human-driven, home-operating system focused on changing the way people live in cities.

Job Description

We’re on a mission to build intuitive, personal help and anticipatory technology into one of the most important spaces in our lives: our home. As a startup at the intersection of four multi-billion dollar industries- real estate, technology, service and commerce -  Hello Alfred is a new kind of company, that’s trusted to serve consumers past their front door.

As an Alfred Concierge you are responsible for setting the tone of the building. You will be the first point of contact for current and prospective residents coming and going from the building.  The ideal Alfred Concierge will love engaging with people, have a ‘can do’ attitude and be a problem solver. 

How you’ll help us to be successful 

  • Greet and engage with residents as they are coming and going from the building
  • Ensure the building is safe and secure for residents and employees
  • Partner with residents to ensure they are maximizing the building amenities and associated technology 
  • Manage and update building resident profiles
  • Ensure rules of the building are followed by all residents 
  • Answer questions for residents as needed 
  • Receive and distribute packages, dry cleaning, laundry, etc. for residents 

What superpowers you’ll use 

  • Naturally upbeat and empathetic 
  • Tend to think on your feet and are a problem solver at heart 
  • Possess a ‘can do’ attitude and don't take no for an answer
  • Desire to learn the needs of your residents to maximize their daily life and make sure they #comehomehappy

Who you are

  • 1-3 years of customer service or experience as a concierge 
  • Excellent interpersonal skills and a team player 
  • Strong written and verbal communication skills 
  • Experience enforcing the rules 
  • Passionate about providing excellent customer service 
  • Takes initiative 
  • Strong attention to detail 
  • Ability to prioritize and meet deadlines 

You’ll connect with us if you

  • Practice empathy
  • Conduct yourself with the highest integrity
  • Are thoughtful, self-reflective and always open to growing
  • Speak up with radical candor
  • Approach your work like an owner
  • Have a high and ever-climbing bar for excellence
  • Always do things the right way, even when it’s harder
  • Believe that #oneteam is greater than the sum of its parts
  • Leave no loops unclosed

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.