Solutions Architect (US, Remote)

Nightfall AI

Remote
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 05/30/2021
  • Website: www.nightfall.ai/
  • Company Address: , San Francisco, CA

About Nightfall AI

Nightfall™ uses machine learning to identify business-critical data, like customer PII, across your SaaS, APIs, and data infrastructure, so you can manage & protect it.

Job Description

As a Solutions Architect at Nightfall, you’ll be a hands-on technical keystone for our customers. You’ll work closely with customers to educate, empower, and ensure their success on the Nightfall platform. You’ll leverage your technical expertise to find and architect best-fit solutions for customers, train and onboard new customers, and support the long-term success of the customer. As a Nightfall subject matter expert, you’ll be a trusted source for implementing new data loss prevention (DLP) policies, streamlining integration & deployment, and creating or repurposing internal tools and scripts for customers. You’ll leverage the Nightfall console on a daily basis, facilitating configuration, management, integration, and more. You’ll prototype new solutions using Nightfall APIs, and own our technical documentation, Help Center, tutorials, and knowledge base.
 
As a Solutions Architect, you are the technical customer advocate within Nightfall. To aid your customers, you will work closely with every team at Nightfall, from Sales and Marketing, to Engineering and Product. Your passion for customer satisfaction should drive you through the entire organization as you seek out and create scalable solutions for customer’s needs.

Responsibilities

    • Facilitate post-sale implementation, onboarding, and technical support
    • Communicate & demonstrate product features and benefits of the Nightfall platform to customers
    • Provide and design ongoing technical trainings and workshops
    • Write and maintain customer-facing technical content, tutorials, Help Center articles, internal knowledge base articles
    • Work closely with customers on defining and executing upon DLP configuration, triage, escalation, remediation workflows
    • Relay product feedback and feature request to product/engineering teams
    • Work with Customer Success Managers to ensure continued and sustained value throughout the entire customer journey
    • Research customer use cases, engage in architecture reviews, and proactively recommend solutions/resources
    • Build and leverage internal analytics for account health monitoring
    • Rapidly prototype & benchmark solutions and integrations with Nightfall APIs 
    • Manage support ticket queue, triage, delegation, and response SLA

Requirements

    • 3+ years of customer-facing experience as a solutions engineer, sales engineer, technical consultant, or partner engineer in SaaS, security, or data science
    • Experience in full-stack development, data processing, and software architecture patterns, able to understand how a wide variety of technologies and systems interact with each other
    • Strong interest and/or exposure to security incident response & security operations
    • Strong interest and/or exposure to data science, machine learning, information security, and/or distributed systems
    • Great communicator, comfortable explaining complex concepts to both technical and non-technical audiences in simple terms
    • Strong writing, collaboration, interpersonal, prioritization skills with a passion for robust documentation
    • Experience working across the customer lifecycle and driving outcomes in a customer-facing environment
About Nightfall:
Nightfall is a cybersecurity startup dedicated to helping organizations secure and manage their sensitive data. As a leading enterprise technology company, our product affects the personal data that people entrust businesses to store & process with care every day. Critical data in modern organizations is often sprayed across a broad set of cloud data silos, and it’s a herculean task for security & compliance teams to monitor, manage, and protect this highly sensitive data. Via machine learning, our product makes it easy for organizations to discover, classify, and protect this sensitive data across their cloud footprint - such as their corporate SaaS, data infrastructure, and even their own apps. In doing so, we prevent data leakage, provide unprecedented data visibility & protection across the cloud, and enable compliance. We're a technology startup founded in San Francisco, well-funded by leading institutional investors like Bain and Venrock, and a cadre of security & IT leaders from Okta, Salesforce, Atlassian, Splunk, FireEye, and more. Learn more on our website www.nightfall.ai or by reaching out via email at [email protected]

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.