App Help Desk Specialist Intern

DynamiCare Health

Massachusetts, US / Remote
  • Job Type: Intern
  • Function: Intern
  • Post Date: 05/27/2021
  • Website: dynamicarehealth.com
  • Company Address: , Boston, Massachusetts

About DynamiCare Health

DynamiCare Health is a digital platform that helps people monitor and reduce the use of drugs, opioids, alcohol, and tobacco. DynamiCare empowers people to perform substance tests through our app anytime, anywhere, through connected breath and saliva tests verified by selfie video. The app can also track treatment attendance using GPS, creating accountability and encouragement. Family members, employers, and health plans can leverage financial support through our platform as rewards for healthy behavior.

Job Description

DynamiCare Health is a digital platform that monitors and motivates people to address their use of drugs, opioids, alcohol, and tobacco. The platform automates Contingency Management (CM), an evidence-based methodology that has been demonstrated to be effective at reducing the use of all types of substances. Our platform is an evidence-based, cost-effective, and scalable solution to one of the largest problems facing healthcare.

Internship Overview

DynamiCare is looking for a remote summer intern with a passion to solve problems with our customers as part of our App Help Desk team. As a member of the App Help Desk team, you will have regularly assigned work, participate in team meetings and have an opportunity to network with other professionals within the organization.

Responsibilities

  • Record, identify and resolve customer complaints and concerns.
  • Document recurring bugs/issues for the clinical, product, and engineering teams to address.
  • Follow up on incidents and reaching out to members on resolution and/or incident updates in a timely fashion.
  • Respond to member needs with the ability to make hands-on decisions to resolve customer issues timely and with high customer satisfaction.
  • Review substance test videos to ensure compliance with DynamiCare’s policies and recommendations.

Requirements

  • Must live in or go to school in Massachusetts
  • Students graduating this Spring are also eligible to apply.
  • Highly self-motivated and capable of communicating virtually with not only customers but also your team and manager.
  • Experience in the hospitality industry is a plus.
  • Excellent telephone and written communication skills.
  • A patient and empathetic disposition are vital because many of our members are currently struggling with either addiction or recovery.
  • A basic understanding of technology, including mobile devices (iOS and Android).
  • Strong organizational skills and attention to detail.

Note: Start and end dates are flexible. We will work with you to figure out what works best!

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.