Support Engineer

Symbiont

New York City, NY, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 05/04/2021
  • Website: symbiont.io
  • Company Address: 632 Broadway, Fl. 5, New York, NY, 10012, US

About Symbiont

Symbiont has developed the market-leading platform for institutional applications of blockchain technology. Symbiont smart contracts enable complex instruments to live their entire lifecycle on a truly decentralized, enterprise blockchain network with end-to-end privacy. Institutions are working with Symbiont to develop new business lines, increase transparency, reduce risk, and save costs.

Job Description

The job of a Symbiont Support Engineer is to work closely with our clients and partners as they adopt our software and to provide general support for the products of ours that they use. This involves the monitoring, administration and updating of node software, integration with existing infrastructure and software systems, and ensuring that our solution to meet client’s business needs.

A Support Engineer must proactively assist with any technical issues that arise post deployment and use of the Symbiont platform. This involves troubleshooting and performing root cause analysis as well as identifying and implementing permanent solutions and workarounds, both during normal business hours as part of an on-call rotation.

A Support Engineer is responsible for interfacing closely with the rest of the operations and engineering team, in particular to reproduce any issues discovered externally, and to ensure that these issues are resolved satisfactorily. He or she is the customer’s primary point of contact for all technical issues that arise in the use of Symbiont’s product, and acts as the customer’s advocate during the time of reconciliation for any issues.

Required

  • At least one year of professional experience
  • Basic comprehension of Python/Ruby/Shell scripting
  • Familiarity with IaaS
  • Experience with monitoring tools such as Nagios, Splunk and or Datadog
  • Experience with modern logging, monitoring and alerting techniques and tools

Recommended

  • At least two years of experience supporting mission-critical systems in production
  • Experience working with IT departments of large financial institutions and deploying software there
  • Experience working with container orchestration tools such as Kubernetes
  • Distributed systems, service-oriented architectures and microservices

 

Symbiont.io is proud to be an Equal Opportunity and Affirmative Action employer. We are committed to providing equal employment opportunities unbiased of race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. In addition, Symbiont.io considers qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.