Account Director


United States of America / Remote
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 05/04/2021
  • Website:
  • Company Address: 115 Sansome Street, 5th Floor, San Francisco, CA 94104, US

About Parsable

Parsable empowers industrial workers with modern digital tools to improve productivity, quality and safety. The Parsable Connected Worker Platform transforms static, paper-based procedures into mobile and interactive work instructions, enabling workers to leverage multimedia formats and collaborate in real time. With Parsable, companies gain unprecedented insight into human work by capturing essential data to improve their operations at scale. A partner of the World Economic Forum, Parsable is trusted by top global companies in the manufacturing and energy industries including consumer packaged goods, resources and chemicals, packaging and building materials, and automotive and aerospace.

Job Description

Parsable gives frontline workers a digital edge in an increasingly automated world.  We develop powerful, user-centric software which creates better outcomes, greater work opportunities and awesome products at some of the largest enterprises in the world.  Companies like Georgia-Pacific, Henkel, Suntory, Corteva Agriscience and Shell rely on Parsable's mobile-first Connected Worker Platform to empower their industrial workers with modern digital tools and measurably increase productivity, quality and safety across their operations.


The Account Director has complete ownership of global revenue growth, end-to-end satisfaction, and reference ability of the customer(s) throughout the entire customer lifecycle. This individual leads Parsable’s cross-functional efforts collaborating across Sales, Implementation, Support, Marketing, Product, and partner management in support of the customer by aligning all parties around a single, clearly articulated 2-3 year account strategy.

To drive success, the Account Director ensures three critical elements are in place:  a customer-validated multi-year roadmap, an associated account strategy and annual plan, and the development and execution of a Parsable governance model aligned with the customer’s needs.  You’re ultimately measured by overall account and revenue growth, protecting the maintenance base, and increasing an account’s NPS over time. This role is remote and ideally based in one of these States:  CT, FL, GA, IN, MA, MD, MI, MO, NC, NH, NJ, NY, PA, SC, TN TX, VA or VT as working with the EU is part of this role.


  • Lead all Sales strategies and tactics for account(s) with the primary focus on revenue and revenue growth 
  • Sell multiple engagements at varied customer sites to prove the value of Parsable and earn the right to propose a broader expansion
  • Orchestrate and lead cross-functional integrated planning and execution of the account strategy, incorporating Software, Services, Support/Maintenance, Partners
  • Manage all customer-facing functions, including executive sponsor engagement, HQ strategy visits, workshops, with the goal of increasing customer satisfaction and further solidifying trusted advisor role
  • Complete long-term business strategy planning focused on a Parsable-enabling innovation agenda
  • Identify and drive co-innovation opportunities;  facilitate the movement of opportunities from pipeline to delivery
  • Develop long term C-level relationships, creating and managing a strong joint governance model, and ensuring that the assigned Parsable executive sponsor is appropriately engaged
  • Produce Integrated Account Planning and ensure Parsable’s footprint is expanded with involvement of all relevant LOB’s and strategic engagement with SI partners
  • Proactively identify and solve customer problems and propose Parsable/partner solutions
  • Leads a virtual team of resources from various LoBs, functions, and geographies
  • Drive revenue growth throughout the customer lifecycle
  • Create barriers to entry for competitors, protecting Parsable’s footprint
  • Secure adoption of and protecting premium support services
  • Leadership around value discovery, value realization and value optimization enabling connection of Value Engineering methodologies and business transformation practices to (Business) Consulting delivery


  • 10+ years successful, quota achieving Sales and/or Consulting experience with complex business software / IT solutions for Enterprise/SaaS offerings
  • 5+ years deep industry/domain expertise – CPG, Paper and Packaging, Manufacturing, Supply Chain or related industry.  Experience in an advisory role highly desired
  • Partner, Director or Senior Manager at System Integrator (Accenture, Deloitte, E&Y, etc) or several years of Business Consulting Management or Value Engineering a big plus
  • Knowledge of financial, competitive, regulatory environment (as applicable to the target industry)
  • Strong knowledge of the partner ecosystem preferred
  • Experience with long term planning of resources, technology, and account structure
  • Exceptional communication, presentation and organizational skills.
  • Understanding of software license contracts and delivery of associated services; including software/software-related services terms & conditions negotiation.
  • Bachelors Degree or equivalent, MBA a plus


At Parsable we have a clear vision:  Build an inclusive and diverse organization in which differences are respected and valued.  By facilitating dialogue, education, community service and improving internal policies, we're creating a connected community in which everyone is accepted as their best, most authentic self.  Parsable is committed to creating an employee population which reflects our customers and our communities.  We are proud to be an equal opportunity employer.  

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.