S&OP and Forecasting Manager


Porto, PT
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 05/04/2021
  • Website: farfetch.com
  • Company Address: 16800 Edwards Rd, Cerritos, CA , 90703

About Farfetch

farfetch.com is an online marketplace for independent fashion boutiques globally. We handpick our boutique partners for their forward-thinking taste and unique viewpoint on fashion. You can shop from any boutique within our network and have your order delivered to your door direct from the boutique itself.

Job Description

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.
We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!
Reporting to the Logistics Planning Senior Manager, you will lead our "Forecasting & Planning Team" and operate as the contact between the team and it's internal customers inside and outside operations. This role is essential to ensure agreement between operational, commercial and product teams around a common view of forecasted activity, and understanding the broader scope of all logistics operational activities and how they connect and affect the business metrics. The Operational Planning Manager will be a main reason for service, efficiency and visibility of all operational activities, orchestrating teams' efforts towards a seamless customer experience throughout the year.


    • Build relationships with your main stakeholders/internal customers, understanding their circumstances, challenges and requirements;
    • Understand the business model, and manage the vision of how forecasting and planning activities can support business;
    • Understand how different activities impact our expected volumes. Create visibility to your team helping them react to such activities;
    • Manage the planning and forecasting roadmap, defining and prioritizing both the uses and the focus/methodology of the next releases;
    • Manage governance of all planning and forecasting activities;
    • Lead our S&OP routines supporting and orchestrating our processes with the most updated business view.


    • BA or BS in Engineering, Mathematics, Economics or Statistics;
    • Experience leading teams of specialized and very independent people;
    • More than 5 year's experience in planning and forecasting (within a retailer or e-commerce is a major plus);
    • Project management experience;
    • Commercial mindset;
    • Experience in marketplace environment.
    • Fluent English


    • Health insurance for the whole family, flexible working environment and well-being support and tools
    • Extra days off, sabbatical program and days for you to give back for the community
    • Training opportunities and free access to Udemy
    • Flexible benefits program
    • FARFETCH Equity plan


    • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

You will lead our "Forecasting & Planning Team" and operate as the contact between the team and it's internal customers inside and outside operations.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.