Senior DevOps Engineer


Palo Alto, CA, US
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 06/13/2021
  • Website:
  • Company Address: 1121 San Antonio Rd Suite C202, Palo Alto, CA, 94303

About Aisera

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.

Job Description

There are many examples of disruption in the consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations?


AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AISM solution for IT, HR, Customer Service, Facilities, and IT/Cloud Operations. With AISERA, organizations can provide a personalized and proactive experience for users by automating the resolution of tasks and actions.


What you'll be doing

The DevOps/Build Engineer drives increased efficiency and quality of our automated build pipelines and processes. This position is responsible for software builds and deployments/releases as well as improving the technology solutions on the team.  


You will be successful in this role if you truly enjoy automating the entire infrastructure life-cycle associated with on-boarding customers, troubleshooting clusters, scaling up/down infrastructure seamlessly and are obsessed with customer experience.



  • Bachelor's degree in Computer Science or related fields
  • 5 to 10 years of work experience in building/managing cloud applications
  • Fluent in one or more of the following languages - Java, Python, Bash
  • Deep knowledge of Docker and Kubernetes
  • Speed engineering - Faster builds, deploys, tests, and product
  • Expertise in CI/CD tools like Jenkins, Spinnaker
  • Good experience in using one or more public cloud environments (AWS, Azure, Google Cloud, etc.)
  • Experience with monitoring solutions: ELK, Grafana, Prometheus
  • Experience with any infrastructure configuration and automation tools: Terraform, Cloud Formation etc
  • Cool under pressure during an outage. You are a virtuoso of targeting and annihilating system downtimes

Preferred qualifications:


  • Master's degree in Computer Science/Engineering or related fields
  • 5 to 10 years of work experience building or managing production-grade SaaS platform
  • Pushing on the boundaries on scaling and performance with a focus on zero downtime
  • Serious about security - encryption at rest & on the wire
  • Passionate about measurement and making data-driven decisions
  • Interested in multi-cloud deployments
  • You take a high-level view and care about making engineers and customers happy - you are excited about helping build a successful culture, company, and product

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.