Level 1 Enterprise Support Engineer

The Hut Group

Salford, GB / England, GB
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 05/01/2021
  • Website: thg.com
  • Company Address: Voyager House, Chicago Avenue, Manchester, M90 3DQ

About The Hut Group

THG has grown from a start-up business to a global digital commerce group, fast becoming one of the world’s leading beauty and wellbeing online retail organisations.

Job Description

THG is an international technology company and leading online retailer, home to premium brands such as Lookfantastic, Myprotein, and ESPA; all of which are powered by our industry-leading and award-winning technology platform, THG Ingenuity.

Tech at THG

Technology is the driving force behind THG, and it starts with our people. We are ambitious with our goals and challenge conventional thinking. THG Technology is different because we support every single person to make massive impact and drive their own work. Our people are always learning, and we work every day to ensure our technology, from our software platforms, to our hosting services, to our M.L capability and beyond, is world class. This enables us to keep powering THG and our partners on a global scale.

What will I be doing?

As an Enterprise Support Engineer within the Global Operations Centre you will...

    Be part of a 24/7 rota
    Act as the first point of contact for high priority incidents
    Monitor the performance and uptime of THG’s websites and Ingenuity websites

    Log incidents and respond to queries raised by internal or external customers
    Handle out of hours requests and escalate appropriately
    Respond to security-related issues out of office hours
    Send service notifications during major incidents
    Coordinate communications during scheduled maintenance

    Managing fraud orders to prevent dispatch


What skills and experience would I need?

    Attention to detail
    Can-do attitude

    Knowledge of MS Office Suite
    Basic SQL skills
    Basic knowledge of Nagios, Grafana, App Dynamics
    Excellent communication skills
    Basic knowledge of Pingdom


What's in it for me?

    Competitive salary
    Build solutions using the latest technology

    Work alongside genuine industry experts 
    Continuous development through THG Academy, our in-house L&D team
    Staff discounts on THG brands and Hale Country Club 
    On-site doctor, physio and barber 

Related Jobs

Dutch Speaking - Customer Service Advisor

The Hut Group - Poland

eCommerce Executive - THG Ingenuity

The Hut Group - Manchester, GB

German eCommerce Executive - THG Ingenuity

The Hut Group - Manchester, GB

German Speaking - Customer Service Advisor

The Hut Group - Poland

Multilingual Customer Service Advisor

The Hut Group - Poland
Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.