Senior IT Support Specialist

Modernizing Medicine

Boca Raton, FL, US
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 04/30/2021
  • Website: modmed.com
  • Company Address: 4850 Network Way, Suite 200, Boca Raton, FL, 33431

About Modernizing Medicine

Modernizing Medicine and its affiliated companies empower physicians with suites of mobile, specialty-specific solutions that transform how healthcare information is created, consumed and utilized to increase practice efficiency and improve patient outcomes.

Job Description

At Modernizing Medicine, we look for passionate, innovative, creative Rock Stars!

  • Inc. Magazine Best Workplaces of 2020
  • Inc. 5000 Fastest-Growing Private Companies in America - 2015 - 2019
  • Marketing Campaign of the Year for Telehealth - Business Intelligence Group's Public Relations & Marketing Excellence Award 2020
  • Best Use of Technology in Customer Service (Gold) - Customer Sales and Service World Awards® - 2019
  • Customer Service Department of the Year (Gold) - Customer Sales and Service World Awards - 2018
  • South Florida Business Journal Fastest Growing Technology Company - 2016 - 2018

Modernizing Medicine delivers truly disruptive and transformative products and services that will impact the healthcare industry. The work we do makes a difference.

Our web and mobile applications are transforming healthcare information technology to increase practice efficiency and improve patient outcomes. We offer end-to-end specialty-specific solutions from practice management, through EMR to Revenue Cycle Management (RCM) that help our clients maximize their efficiencies.

Modernizing Medicine is hiring a Senior IT Support Specialist as the go-to person for computer hardware and software needs, providing front line user support for all internal tools and technologies. The IT Support Specialist troubleshoots, responds to inquiries and finds solutions to technical challenges. Beyond the day-to-day, the IT Support Specialist improves the user experience by contributing to longer-term projects and documentation efforts.

You may be a good fit for our Senior IT Support Specialist position IF…

  • You are technical and comfortable problem solving with multiple operating systems (like Mac OS, Linux, Windows) and a range of devices (including desktops/laptops, phone systems, video conferencing and various wireless devices).
  • You're a fast learner and great communicator who can support the IT needs of onsite and remote employees with varying technical backgrounds.

Your Role:

  • Manage service requests submitted to the support desk via calls, emails, and tickets, ensuring all requests are handled professionally, with the highest quality of customer service possible.
  • Provide IT support for all applicable IT resources, referring more complex problems to the appropriate technical team.
  • Answer IT related questions, provide advice and training to users.
  • Maintain user training manuals and procedures.
  • Log support requests for continued problem resolution and tracking.
  • Maintain one-to-one contact with users throughout the lifecycle of an incident or request.
  • Stay up-to-date and aware of all applicable IT systems systems and remain continuously engaged in enhancing the user experience.

Skills & Requirements:

  • 5+ years of experience. 
  • BA/BS degree in MIS, Computer Science or technical related field, CompTIA A+ and CompTIA Network+ preferred.
  • Experience supporting Apple, Linux, Windows and BYOD environments.
  • Experience supporting LAN/WAN networking and mobile computing environments.
  • Experience supporting a wide range of technologies, including VoIP, copiers, Audio/Video (AV) systems, cloud systems, open source software, etc.
  • Strong knowledge of:
    • SaaS platforms: G Suite, RingCentral, Zendesk, etc. 
    • SSO technologies: LDAP, AD, Okta, etc.
    • Scripting languages: Bash, Python, etc.
  • Extremely strong customer service, organizational, prioritization, multitasking and communication skills.
  • Flexible and adaptable to changing priorities and schedules.
  • Be available for an On-Call rotational schedule that spans a week at a time.
  • Previous work experience in a corporate environment is preferred.

Modernizing Medicine Benefit Highlights:

  • Health Insurance, 401(k), Vacation, Employee Assistance Program, Flexible Spending Accounts
  • Employee Resource Groups 
  • Professional development opportunities including tuition reimbursement programs and unlimited access to LinkedIn Learning
  • Weekly catered breakfast and lunch, treadmill workstations, quarterly onsite massages, onsite dry cleaning, onsite car wash and many more!

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.