Customer Service Specialist (Royalties)

Top Hat

  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/29/2021
  • Website:
  • Company Address: 2 Carlton St, Toronto, ON, M5B 1J3

About Top Hat

Top Hat is a higher education teaching app that makes active learning come to life. Our suite of easy-to-use tools address four teaching challenges: student engagement; textbook affordability and customizability; student comprehension; and secure test administration. More than 2 million students at 750 of the top 1,000 colleges and universities in North America have used Top Hat.

Job Description

We are looking for a highly motivated Royalties Administrator to join our team. Reporting to the Director of Operational Finance, you will play a critical role in building a world class royalties function to help scale Top Hat's rapidly growing Content business.

You will:

    • Prepare author royalty statements, payments and associated mailings
    • Serve as key Royalties contact with authors and cross-functional internal teams
    • Manage the Royalties inbox: coordinate with internal Sales, Content and Accounts Payables teams to ensure that all author queries are answered
    • Maintain and process author data, including administration changes, addresses and tax data
    • Analyze royalty data to ensure accuracy
    • Provide superior client service to Top Hat authors

You have:

      • Post-secondary education or combination of education and relevant experience
      • Advanced Excel / Google Sheets skills, experience with Salesforce
      • Service and detail-oriented 
      • Experience in customer service or administrative position
      • Excellent written, oral, and telephone communication skills
      • Strong customer service as well team player mindset
      • Ability to take initiative to ensure departmental activities and goals are met
      • Experience with Netsuite a plus
Five reasons people choose to join the Top Hat team:
*Award-winning company and culture. Top Hat has consistently ranked as one of the fastest-growing and best places to work in Canada.
*A single mission that drives every single Top Hatter. We empower educators to engage students and unleash their potential. Our relentless focus on customers is a pretty inspiring idea to wake up to every day.
*A winning long-term strategy and business model. We aim to be the dominant teaching platform in higher education in the world, and our team is making that possible through great content and product solutions that are making a real impact on educators.
*A collaborative team doing really challenging work. What we’ve set out to do is ambitious and hasn’t been done before. Our team works closely together - across departments - to innovate and improve the lives of educators and students. 
*Great benefits, rewards, and career opportunities. We offer competitive benefits, an amazing workplace culture, and lots of room for career growth. For those who invest in themselves at Top Hat, the sky’s the limit.
About Top Hat: 
Top Hat is the only all-in-one courseware platform that enables active learning—a proven student-centered teaching pedagogy that promotes deep understanding, critical thinking, and subject mastery—with interactive content, tools, and activities. Millions of students at 750 leading North American colleges and universities use Top Hat to teach and engage with students before, during, and after class, in both in-person and online education.
Headquartered in Toronto, Top Hat has consistently been recognized as one of the fastest-growing technology companies in North America.
Top Hat welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.