Client Training Specialist

Top Hat

Toronto, Ontario, CA
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/29/2021
  • Website:
  • Company Address: 2 Carlton St, Toronto, ON, M5B 1J3

About Top Hat

Top Hat is a higher education teaching app that makes active learning come to life. Our suite of easy-to-use tools address four teaching challenges: student engagement; textbook affordability and customizability; student comprehension; and secure test administration. More than 2 million students at 750 of the top 1,000 colleges and universities in North America have used Top Hat.

Job Description

Are you looking to flex your training/customer service muscles at one of Toronto's fastest growing startups? Can you make explaining a new technology solution sound like a dream come true? You will work with new customers (which happen to be professors) to help adopt technology that will transform their lectures into a modern classroom!
We're growing like crazy, and that's where you come in! We're looking for you to become our newest training specialist!

About the Gig:

    • Manage each new professor’s customized on boarding journey and ensure they are totally ready to adopt the platform for their upcoming class
    • Ensure customers are familiar (some might say experts) with using the platform in their classroom
    • Share best practices on how to format lectures and effectively teach using the Top Hat platform
    • Ensure that each professor is proactively prepared for the beginning of the semester to ensure full readiness of both the students and professor
    • Manage your full on-boarding pipeline of new professors from signing the contract, to training, to full utilization, to the first day of class

About you:

      • You have 1-2 years of client-focused professional experience
      • You are very organized and comfortable managing high volume of training sessions and tasks
      • You are eloquent in your communication skills (especially over the phone, you have a way in establishing relationships)
      • You are familiar with technology and competent with computers
      • A teaching or training background is highly preferred
Five reasons people choose to join the Top Hat team:
*Award-winning company and culture. Top Hat has consistently ranked as one of the fastest-growing and best places to work in Canada.
*A single mission that drives every single Top Hatter. We empower educators to engage students and unleash their potential. Our relentless focus on customers is a pretty inspiring idea to wake up to every day.
*A winning long-term strategy and business model. We aim to be the dominant teaching platform in higher education in the world, and our team is making that possible through great content and product solutions that are making a real impact on educators.
*A collaborative team doing really challenging work. What we’ve set out to do is ambitious and hasn’t been done before. Our team works closely together - across departments - to innovate and improve the lives of educators and students. 
*Great benefits, rewards, and career opportunities. We offer competitive benefits, an amazing workplace culture, and lots of room for career growth. For those who invest in themselves at Top Hat, the sky’s the limit.
About Top Hat: 
Top Hat is the only all-in-one courseware platform that enables active learning—a proven student-centered teaching pedagogy that promotes deep understanding, critical thinking, and subject mastery—with interactive content, tools, and activities. Millions of students at 750 leading North American colleges and universities use Top Hat to teach and engage with students before, during, and after class, in both in-person and online education.
Headquartered in Toronto, Top Hat has consistently been recognized as one of the fastest-growing technology companies in North America.
Top Hat welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.