Customer Experience Specialist

Hibob

New York City, NY, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/29/2021
  • Website: www.hibob.com
  • Company Address: 205 Hudson St. , New York, NY , 10013

About Hibob

Hibob, the company behind the transformative platform bob, is helping businesses grow their people.

Job Description

About Hibob
 
Hibob is a cloud-based people management solution. The platform ‘bob’ brings work to life. bob offers a beautiful way for employees to show their true colors and connect with each other – putting a sense of belonging at the heart of any company culture. Hibob is a vibrant, dynamic, happy place to work at. A start-up with an amazing culture, and bright and resourceful people in London, New-York, and Tel-Aviv.
 
About the CS team
 
Our team is growing as our customer base is expanding fast. We are looking to hire an enthusiastic Customer Support Specialist to be the first line of support for customers using bob. Our goal is to delight our customers and provide an amazing experience to each and every customer during their interactions with Hibob. We are proud to say that we already have a world-class support function and we’re looking for a candidate who can provide a meaningful contribution and ensure its continued success.
 
About You
 
We are looking for a person who is seeking an opportunity that can lead to a customer success career at a high-growth startup. You’ll be a highly motivated self-starter, capable of using your initiative and creativity to achieve goals.
 
Are you passionate about helping customers identify solutions to complex issues? Do you relish the challenge of finding out why something isn’t working and then diving deep to identify a root cause? Do you enjoy leading and presenting complex technical solutions to clients?
 
 
What will you do?
 
 
As a Technical Customer Support, on live chat, email and phone, you will learn the inner workings of the product, help customers and serve as a technical expert on a number of wide-ranging topics. You will have the opportunity to serve as a focal point for clients facing technical issues and collaborate with other teams to delight clients by delivering technical solutions and providing best practices. 
 
You will support customers via Live Chat emails and occasionally phone
You will Act as the first point of contact for new and existing customers
Provide product education
Complete troubleshooting and escalate where necessary
Handle customer complaints raised via our live-chat tool
Proactively identify patterns and continually look for ways to improve the way the team works
Help design client engagement materials and videos to support Bob clients
 
 
 
Requirements
You’ll be great for this role if you have
 
 
 
Experience in tools such as; Intercom / service cloud /zendesk & Slack, & Salesforce
You are a tech Savvy individual, resourceful and eager to learn and 
You can communicate complex concepts in a clear and professional manner in Hebrew and English.
Able to learn quickly and adapt to changes
You thrive in a fast-paced, high-growth environment while working with a team
You are a lifelong learner with insatiable curiosity.
You have a constant smile on your face and passionate about helping others  
Experience in a SaaS customer support team - advantage
Bilingual English / Spanish -advantage
 
*Our office is in NYC
 
 

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.