Greenbits, Product Support Specialist

Dutchie

Remote
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/29/2021
  • Website: dutchie.com
  • Company Address:

About Dutchie

Dutchie is the cannabis industry’s leading and fastest-growing e-commerce provider, powering online ordering for the top dispensaries throughout the United States and Canada. We are a product and design-focused company that has created a best-in-class experience for cannabis dispensaries and shoppers. Since our inception in 2017, we have experienced significant growth. We’ve raised $53M in funding and are backed by Howard Schultz (Former CEO of Starbucks), Thrive Capital (Investor in Instagram, Stripe, Spotify, Slack), Snoop Dogg’s Casa Verde Capital, one of the leading cannabis-focused VC’s, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.

Job Description

About dutchie

Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company’s 10 most innovative companies in North America and LinkedIn’s Top 50 Startups.

Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.

About the Role

Are you ready to join the most formidable team in the Cannabis space? We exists to increase accessibility to Cannabis, and our Support Team exists to create the best experience possible for our dispensaries and consumers. We provide the highest quality tech support to our dispensaries so they can be successful using our platform, and we help cannabis shoppers find products that meet their needs. 

In this role, you will serve as a technical escalation point, providing our customers with creative solutions to their most challenging issues. Your goal is to help our customers resolve their complex issues in the moment when possible. Provide feedback to the product organization for future platform development and improvement.

We're here to help our customers every day between 6:00 am -8:00 pm PST, so evening, weekend, and holiday availability is required for this role.

What You'll Do...

  • Explaining workflows and product configuration with customers.
  • Troubleshooting and writing bugs for unexpected behavior for Engineering.
  • Investigating discrepancies and explaining findings and paths to resolution with customers .
  • Using SQL and Excel skills to create custom reports for customers.
  • Assist in running incidents in cases of an outage.
  • Facilitate communication between engineering and the customer.

Who you are... 

  • 2+ years customer facing technical support including but not limited to phone, video conference, and in-person assistance.
  • Familiarity with Salesforce.com, JIRA/Atlassian, Microsoft Office, Google applications
  • A people person! Ability to handle customers/clients of all kinds. 
  • You take pride in customer support and the value it brings a company. 

 

 

 

You’ll Get…

  • Competitive Salary
  • Equity 
  • 401(k)
  • Full Benefits - Medical, Dental, and Vision Insurance
  • Flexible vacation and sick days
  • Technology (hardware, software, reading materials, etc..) allowance

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.