Technical Writer


Remote / United States of America
  • Job Type: Full-Time
  • Function: Engineering Software
  • Post Date: 04/28/2021
  • Website:
  • Company Address: 5201 Great America Parkway Suite 510, Santa Clara, CA, 95054

About PayNearMe

PayNearMe is a provider of a web and mobile-based cash payments platform designed to facilitate online purchases and bill payments. The Company's platform helps users to pay with cash for a range of goods and services from companies in e-commerce, property management, consumer finance, and transportation, enabling businesses, government agencies and retail stores to digitize their cash collection process.

Job Description

Company Description:

PayNearMe, a service of Handle Financial, is the industry’s only platform that facilitates cash, debit, credit and ACH payments. With its great mobile experience, PayNearMe’s technology provides a simple way for businesses to collect payments through an intuitive, consistent experience for their customers. PayNearMe is the technology company that’s changing how payments are made.

PayNearMe is a diverse and collaborative company that loves to delight its customers (merchants, consumers, etc.) with simple, useful and practical product/service offerings. PayNearMe is an innovative technology company headquartered in Silicon Valley with our employees distributed across the US. We’re in growth mode and our Support team is looking to add a dynamic Technical Writer, reporting to the VP of Product.  We are part of the greater Product team and help manage the product and customer experience through the support lense.

What you’ll do

  • Work across internal teams to gain a deep understanding of the product and the documentation requirements
  • Design an integration documentation framework that will be consumed by both the developers and business users responsible for integrating into the platform
  • Generate and maintain API documentation for developers.  This includes producing API guides as well as reference documentation.
  • Create and leverage various content types to get key concepts across (written docs, videos, schematics, etc)
  • Maintain a library of technical documentation that extends beyond the API and encomposes the entire product.

Who we’re looking for

  • Bachelor’s degree or equivalent technical product experience.
  • 3-5 years relevant technical experience
  • Excellent written and verbal communication skills
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Knowledge of REST APIs
  • Familiar with API documentation tools such as Swagger, ReadMe, etc

Location:  Flexible/Remote, HQ is in Santa Clara, CA

Travel:  When travel is permitted and safe, visits to our Santa Clara headquarters or an offsite location approximately twice a year.

Great compensation package plus extensive benefits, including:

  • Location: Flexible (remote working opportunity available)
  • Full benefits including 401(k), health, dental and vision insurance
  • Company-sponsored life and disability insurance
  • Stock options package
  • Mac or PC technology
  • Stimulating start-up culture committed to diversity and inclusion
  • Flexible time off
  • Paid parental bonding leave
  • Team events and outings

PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders. 

We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible.

PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.