Principal Support Engineer Position

Cequence Security

Sunnyvale, CA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/28/2021
  • Website: cequence.ai
  • Company Address: 100 Murphy Avenue Suite 300, Sunnyvale, CA, 94086

About Cequence Security

Cequence Security is a venture-backed cybersecurity software company founded in 2015 and based in Sunnyvale, CA. Its mission is to transform application security by consolidating multiple security functions into an open, AI-powered software platform that protects customers’ APIs and web-based applications from automated bot attacks and vulnerability exploits. The company is led by industry veterans that previously held leadership positions at Palo Alto Networks and Symantec. Customers include F500 organizations across multiple vertical markets, and the solution has earned multiple industry accolades, including the 2020 SC Award for Best Web Application and 2018 Gartner Cool Vendor.

Job Description

As a Principal Support Engineer (PSE) you will be providing advanced support to our largest customers, you should have a very strong technical background and be very skilled at reproducing customer environments in order to perform root cause analysis.

Normal operations for the PSE will require managing critical issues, regular communication with customers, new product on-boarding and feature training as well as on-call support. In addition to the traditional PSE responsibilities you will be deeply involved in defining and building the foundation for Cequence Customer Success organization.

Multiple positions

Americas: Sunnyvale, CA or remote
EMEA: Dublin, Ireland or remote

Responsibilities

  • Proactive and exceptional support to our largest customers.
  • Become a technical expert on Cequence Security solutions and the go to person for any post-sales related technical issues.
  • Help our customers and partners with deploying our product, on-boarding and training.
  • Own and build the support knowledge base, diagnostic tools, troubleshooting guides, and training curriculums.
  • Contribute to best practices, white papers, threat analysis, competitive analysis and feature enhancements.
  • Work closely with product management, engineering, marketing and partners to improve the product and build customer satisfaction.

Required Skills/Experience

  • Over 10 plus years of experience supporting enterprise IT customers, or equivalent experience.
  • Proven experience working on critical/complex system down issue and escalations.
  • Excellent written & oral communication skills with strong interpersonal, organizational and presentation skills.
  • Expert troubleshooting and reasoning skills.
  • A deep understanding of web applications, database, & security environments.
  • Prior working experience with L2-L7 networking including experience with security (firewalls, web application firewalls, etc.), switching, routing and application delivery products (load balancers, proxies, caches, etc.).
  • Must have experience working with Linux.
  • Experience with Java development, Python, shell-scripting, and XML/JSON.

Desired Skills

  • Experience working with Docker and container orchestration tools is preferred.
  • Relevant industry certifications such as SANS, CISSP, etc. is a plus.

Education

  • Bachelor degree in Computer Science or related technical field or equivalent work experience.

Come talk with us if you’re looking to make a difference and work at a fast-paced, fun, and rewarding environment. It’s the best career decision that you can make!

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.