Implementation Specialist - DACH Market


Paris, FR
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/28/2021
  • Website:
  • Company Address: 11 Rue Saint-Georges, 75009 Paris, France

About Aircall

Aircall is the phone system for modern business. An entirely cloud-based voice platform that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using, Aircall was built to make phone support as easy to manage as any other business workflow—accessible, transparent, and collaborative. Aircall believes that voice is the most powerful way to communicate with customers, prospects, candidates, and colleagues, and it is designed to take the headache out of what should be a delightful moment of human connection.

Job Description

Aircall is on a mission to revolutionize the business phone industry!

We exist to empower every professional to have richer conversations. We provide an entirely cloud-based voice solution, that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using. We have raised more than $100 Million since 2015, and we care about our growing base of 6000+ customers.

Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, and remote locations.

We are looking for a talented Customer Onboarding Specialist to manage our Mid market accounts on our DACH Market. You are the first point of contact of our new clients, your mission is to make them feel comfortable with the use of our product.

Your mission @ Aircall

        Manage the onboarding process for a portfolio of new customers simultaneously on DACH Markets.
        Work with our Account Executives to manage client expectations and ensure that the Onboarding Team has all information necessary for a smooth transition
        Review and understand our customer's business and communication challenges to successfully implement solutions
        Onboard and train new customers to ensure they are setup for maximum success
        Oversee the implementation of Aircall to ensure the best customer experience with the product in the long run : account configuration, product training, technical requirements...
        Analyze, organize, and communicate customer feedback to the Product, and Sales Teams
        Learn and maintain a deep expertise of Aircall and best practices to provide ongoing value and support to our customers
        Troubleshoot issues reported by customers during the implementation process and provide solutions
        Maintain and track all projects and documentation
        Create and improve processes and systems for scaling the implementation and training of new customers

What's in it for you :

        Become an expert of Aircall to make sure our clients are satisfied
        Be responsible to ensure a good relationship to make our Customers happy
        Work closely with the Care, Sales, Product and Success Teams to share the clients' feedback : you will be the voice of our Customers.

A little more about you :

        1+ year experience in a similar position
        Native in German
        Bilingual English
        Solutions driven, a real problem solver
        Tech curiosity is a big plus as we onboard customer on a SaaS solution
        Excellent verbal and written communication skills
        Passion for consistently providing excellent customer experience
        Comfortable managing several tasks and issues in a fast-paced environment

We know that success comes from smart work and deserves to be recognized and rewarded

We value people who are bold, ambitious, collaborative and customer-centric. Even better, the ones who know how to work hard & have fun at the same time. We’re a tribe of highly driven people, with a great sense of human connection and a clear focus.

If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!
Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

Why join us?

Key moment to join Aircall in term of growth and opportunities
Our people matter, work-life balance is important at Aircall
Fast-learning environment, entrepreneurial and strong team spirit
35+ Nationalities: cosmopolite & multi-cultural mindset
Competitive salary package & equity
Generous parental leave policy

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.