Operations Specialist (Contract)

VALIDUS CAPITAL PTE LTD

Singapore City, SG
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 04/27/2021
  • Website: VALIDUS CAPITAL PTE LTD
  • Company Address: 6 Shenton Way, #17-09 OUE Downtown 2, Singapore, Singapore, 068809

About VALIDUS CAPITAL PTE LTD

Founded in 2015 to address the unmet financing needs of SMEs, Validus is today the largest online lending marketplace in Singapore with a growing presence in Indonesia, Vietnam and Thailand.

An award-winning Fintech, Validus uses data analytics and AI to provide growth financing to SMEs via funds from HNWIs and institutional investors. Backed by global VCs, our mission is to drive financial inclusion for SMEs through technology, data and industry collaboration.

As with the SMEs we serve, we may be small but together we are a mighty force! Our success is dependent on what each of us does, how we do it, and our belief that we can always do better. We’re building a strong team of passionate, capable individuals who are committed to making Validus the best online lending marketplace in the region.

Job Description


The Team

The Operations team is responsible for the end to end fulfillment of our processes, ensuring that we deliver a seamless experience to all customers always through all their interactions with us. This is a 9 month contract for maternity cover and will be subject to conversion to permanent employee depending on performance. 


Job Responsibilities
  • Participate in general operations processing functions, including client onboarding, account servicing, document management, etc
  • Experience in loan processing (including and not limited to loan disbursement, repayment, refund, credit admin, etc.) is an advantage
  • Ensure timely and prompt processing as per committed SLA
  • Ensure processes and controls adheres to guidelines (internal, regulatory, etc.)
  • Ensure timely and effective escalation of potential issues and resolution
  • Work closely with various internal and external stakeholders (Front Office, Compliance, Credit, etc.) to complete required processing and resolve issues arising
  • Answer queries on operational processes
  • Participate in process reviews (including mapping of processes) and system enhancements (requirements gathering, testing, etc.)
  • Create and maintain operations procedures 

Requirements

  • Minimum Diploma holder
  • At least 1-2 years of relevant experience in operations or credit role
  • Candidate with banking experience is preferred but not mandatory
  • Effective team player with good interpersonal and communication skills. Able to articulate your thoughts clearly
  • Structured & systematic orientation with strong attention to detail
  • Meticulous
  • Possess analytical and problem-solving skills
  • Results and service oriented; able to work independently, sometimes under pressure
  • Good analytical and organizational skills
  • Proficient in MS Office
  • Prior experience in process reviews is an added advantage

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.