IT Infrastructure Support Specialist

Built Technologies

Nashville, TN, US
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 04/26/2021
  • Website: getbuilt.com
  • Company Address: 624 Grassmere Park, Suite 16, Nashville, TN, 37211

About Built Technologies

Built Technologies was founded in 2014 out of firsthand frustration with the challenges and pitfalls often associated with construction lending and the belief that technology could transform the loan management process. Built’s collaborative software streamlines the collateral monitoring and draw management process – a process widely recognized as highly cumbersome, costly, and fraught with risk. By bringing the draw management process online, Built helps lenders reduce construction loan risk, increase loan profitability, transform the borrower experience, simplify compliance, and provide unprecedented portfolio insights.

Job Description

Built is a growth-stage company at the intersection of FinTech and PropTech. We are on a mission to change the way the world gets built with technology and services that streamline the $1.2T U.S. construction industry. We strive to empower lenders, owners, builders, and vendors with innovative software, payment products & services that enable participants to manage risk, maximize productivity and collaboration to ensure better cost management as capital flows into and throughout the construction industry. Founded in 2015, Built now serves more than 110 of the top financial institutions in the US and Canada, including 25+ of the top 100 US construction lenders. In addition to our recent $88M Series C funding, we’re proud to have been named one of Forbes’ Top 100 Startup Employers in America for 2021. Bringing on the “best talent in the world” is at the forefront of our continued growth trajectory—and we want you to be part of it.
 
This role will support Built's Information Technology needs across the company. The role requires an individual who is motivated to meet our day-to-day IT needs in new and creative ways. By communicating well with all departments and teams, applying great attention to detail, and an understanding of our technological needs, you will help us move forward with efficiency and thoroughness as we scale.

Responsibilities

    • Fielding Tier 1 / 2 Desktop Support and above requests while tracking ticket creation for measuring IT-related work
    • Provision employee access to internal systems and services
    • Troubleshoot local network connectivity issues
    • Support our teleconferencing system and related peripherals - phones, webcams, portable televisions
    • Maintain and update the knowledge base with self-serve solutions to emerging issues
    • Energetic and positive approach to rapidly evolving changes and challenges of a high growth startup environment
    • Understand the needs of the customer and be able to support users both onsite and in a remote capacity
    • Follow Onboarding and Offboarding procedures to ensure our systems are secure and are ready for use
    • Maintain proper function and use of MDM solutions from deployment to retirement (JumpCloud, Kandji)

Skills

    • Experience configuring Mac / Windows workstations. (Asset management software: JumpCloud, Jamf, Kandji, etc. AND Antivirus: Sophos, Malwarebytes, Symantec, etc.)
    • Experience with workstation patch management
    • Technology asset inventory and control 
    • Network support - wireless and wired networking concepts (WLAN/VLAN configuration, Basic network/connectivity troubleshooting, VPN)
    • Hard Disk encryption for company issued workstations (Bit-locker, FileVault, etc.)

Qualities

    • Enthusiasm for solving problems
    • Clear and concise communication of technical ideas, concepts, and problems
    • Working well within a very fast-paced company where change is a constant
    • Open to new ideas and solutions
    • Humble
    • A love of learning
Perks:
The rare opportunity to change the world and radically disrupt an industry
Competitive benefits including Unmetered Vacation; Health, Dental & Vision Insurance; and 401k
Flexible Hours
Weekly Team Lunches
Kitchen loaded with all the essentials to keep you productive
 
Our company is made up of passionate people who are driven in a variety of disciplines—and each of them bring their unique perspective to everything they do. Creating a safe and inclusive workplace is critical to the success of our company and of our employees, so it’s our aim to recruit, hire and promote without bias against race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status or any other status protected by applicable law. As we learn and as we grow, we’re committed to ensuring that these ideals are at the forefront of everything we do.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.