Field Installation Manager

SmartRent

San Bernardino, CA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/26/2021
  • Website: smartrent.com
  • Company Address: 18835 N Thompson Peak Parkway, Scottsdale, AZ, 85255

About SmartRent

SmartRent is bringing smart home automation to property managers and renters. Whether you develop, own or manage multifamily communities, our platform enables you to control all of the smart devices in your properties.

Job Description

SmartRent, one of the nation’s most exciting and rapidly growing technology companies is hiring! We are looking for intuitive, driven individuals with project management experience in construction and/or tech, to lead large, multifamily smart home conversion projects. We are exploding with growth and are already in most major markets around the country so we are looking for individuals who are excited to travel. Field Installation Managers typically fly out to any given city for 5 days each week. Field Installation Managers interact daily with property managers, leasing agents, maintenance technicians, and residents. Your responsibilities will include communicating with Property Management staff on a recurring basis, technical support, field operations, training, quality assurance, and managing contractors on the ground. We pride ourselves in our dedication to going above and beyond for our client base. We measure our team's success in terms of how proactive we are, how responsive we are, and how many expressions of gratitude we get from our clients. You’ll play a crucial role in ensuring projects go as smoothly as possible and all contractors are representing the SmartRent brand in the highest and best way possible.

We offer a great career path with truly unlimited growth. This position is for the ambitious individual who wants to learn and acquire a number of high valued technical skills. This candidate will work closely with the entire operations team, product team, and engineers who are willing to coach, train and support you in adding all of the required skills, and then some.

About Us

SmartRent is an incredibly fast growing technology company launched from Scottsdale Arizona. We are fortunate enough to find ourselves on a trajectory of exponential growth which shows no signs of slowing. Through this exciting ride SmartRent has grown into an incredibly inviting and close family of individuals who strive to support one another while we continue to exceed the loftiest of goals. As a group we come from many different backgrounds, but know that this is what makes us great. If you are interested in joining in we look forward to hearing from you!

The Day-to-Day

  • Managing contractors and their crews on the ground
  • Prioritizing client needs/requests
  • Working with the office team to proactively plan schedules for onsite projects
  • Constant communication/collaboration with sales, field managers, support, product team, and developers
  • Having regular conversations with property managers to understand any pain points, as well as what will make their SmartRent experience successful
  • Adding your own suggestions and efficiencies to improve our documentation and processes
Requirements

About You

  • Excellent written and verbal communication skills
  • A self starter and natural leader
  • A background in management of residential construction
  • Hands on experience with training new customers on software
  • Hands on experience in a technical support capacity while supporting customers using an Enterprise Hardware/Software or SaaS Solution
  • Prior experience with face-to-face client meetings
  • Experience with and a skill for de-escalating situations
  • Willingness to work nights and weekends
  • Willingness to travel 5 days a week to different parts of the country to manage projects
  • The ability to write about technical subjects clearly and in an engaging style
  • The enthusiasm, patience, and organization required to handle multiple client requests effectively
  • An excellent work ethic and attention to detail

You May Also Have

  • General understanding of HVAC systems
  • Experience with Property Management, Customer Service and Hospitality
  • Technical understanding of how smart home devices work and how to install them

Benefits to Get Excited About

  • Working with a team of deeply passionate and intelligent people
  • Competitive compensation structure
  • Comprehensive benefits package, including paid medical premium, vision and dental plan for you and your spouse/family, and more!

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.