Salesforce Administrator

C2FO

Remote
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 04/26/2021
  • Website: c2fo.com
  • Company Address: 2020 W. 89th Street 2nd Floor, Leawood, KS, 66206

About C2FO

C2FO helps companies improve their working capital via cash flow optimization technology systems.

Job Description

WE ARE C2FO

 

C2FO is a global financial technology company that provides convenient, cost-effective access to the working capital businesses of all sizes need to thrive. C2FO has more than 450 employees worldwide, headquartered in Kansas City, and operations throughout Europe, India, Asia Pacific, and Australia.

 

Since 2008, C2FO’s online platform and innovative financial products have accelerated payments by more than $1 billion in working capital each week for companies in over 180 countries.

 

C2FO is Working Capital. Working for Everyone. For more information, visit www.C2FO.com.

 

Commitment to Diversity and Inclusion. Pollen, Inc. (C2FO) believes that unique backgrounds and individual voices strengthen our team, leading to the best ideas and discoveries for our innovative and growing company. At C2FO, we seek, encourage, and nurture diverse perspectives, and we welcome those of all backgrounds to help us change the way global businesses of all sizes gain access to working capital. 

 

As an organization, we not only value diversity and equality, we cultivate teams that feel empowered to bring their authentic selves to work every day. We strive to create a workplace that reflects the communities we serve and our global, multicultural clients. We recognize the power of inclusion, emphasizing that each team member was chosen for their unique ability to contribute to the overall success of our mission.

 

Overview

As a Salesforce Administrator at C2FO, you will serve as a subject matter expert for Salesforce.com enhancements requested by many C2FO departmental teams as well as drive resolution of issues related to the platform. In this role, you will have the opportunity to influence the overall CRM program and strategy through implementing technical solutions that are cost effective and maintainable via the Salesforce.com platform.

 

While reporting to the Engineering Lead for C2FO’s Salesforce, you will also work closely with talented scientists, engineers, and data experts to solve complicated long-term business problems for our internal and external users.

 

Primary Responsibilities

  • Daily administration and support of Salesforce requests including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts, validation rules, flow automations, and reports.
  • Conduct long-term improvement operations to ensure compatibility with evolving requirements.
  • Drive current and future Salesforce.com features (along with complimentary offerings in the Salesforce AppExchange) and determine how those features or tools can be best applied to help the business be more efficient in its use of the platform.
  • Work with business owners to develop test case scenarios for functional enhancements and lead and/or perform the testing efforts.
  • Integrate CRM with other applications over the web (including internal and external platforms) to create a seamless experience for our external/internal users.
  • Ensure data quality and maintain overall health in Salesforce by performing data quality cleanup using tools such as Data Loader, Workbench or working in partnership with our data teams to ensure overall data integrity of the Salesforce application.
  • Work with management, account teams, and end-users to create and manage complex workflow rules, data validation, and triggers.
  • Manage the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing.
  • Keep application users informed about system functionality, enhancements and provide technical support.
  • Create and maintain documentation on processes, policies, application configuration and help related materials for users as database applications are developed.
  • May be required to be on call to provide support on a need-to basis.

 

Requirements

  • 2 years of experience implementing and/or administering Salesforce.com CRM system.
  • Ability to reasonably estimate the time for tasks and then meet deadlines set by those estimates.
  • Detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models and technologies; ability to identify issues/opportunities and recommend solutions, ideas and more efficient approaches.
  • Ability to work with all levels of staff and management, as well as with external vendors.
  • Solid understanding and experience with various software development methodologies, including Agile methodologies.
  • Thrive working in a dynamic and fast-paced environment; ability to multi-task and prioritize multiple requests and projects.
  • Understanding of Salesforce’s core capabilities and limitations and can clearly communicate those to customers.
  • Excellent ability to quickly troubleshoot, analyze, and identify root causes to issues and resolve them in a timely manner.

 

Additional Experience in this Area a Plus

  • Bachelor’s degree in Information Technology or related field.
  • Salesforce.com certifications (Administrator and/or Advanced Administrator).
  • Experience with all phases of the software development lifecycle. 
  • SQL/SOQL experience for data analysis &troubleshooting.
  • Technical background, especially around web, SQL databases and object-oriented concepts.
  • Experience working with 3rd parties integrating with APIs, data feeds, etc.
  • Consulting or project management experience gathering business requirements, designing appropriate solutions, and implementing solutions for the Salesforce.com CRM system; comfort working with colleagues to determine the most efficient and accurate solutions.
  • Ability to teach and educate others in Salesforce functionality.

 

Salary and Benefits

  • Competitive salary commensurate with experience
  • Generous health benefits
  • 401K plan (with employer match)
  • Unlimited PTO
  • Opportunity to earn equity in the company

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.