Application Recovery Specialist, Mandarin Speaking

ApplyBoard

Kitchener City, Ontario, CA
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 05/23/2021
  • Website: applyboard.com
  • Company Address:

About ApplyBoard

At ApplyBoard, we believe that education is a right, not a privilege. We empower people around the world to access the best education available. Through our platform and team of experts, we streamline the application process, from submission to enrolment, assisting thousands of students to pursue their dreams of studying abroad.

Job Description

We’re building a movement - an education revolution. We’re building a world where anyone, anywhere can have access to the best education regardless of where they were born. At our core, we believe education is a right, not a privilege. To that end, we’re building a company and a suite of products to lead the charge in transforming access to education. ApplyBoard is an online platform that empowers students around the world to access the best education by connecting international students, recruitment partners, and academic institutions. We simplify the study abroad search, application, and acceptance process. Not only do we help students with their study abroad journey, but we also help academic institutions to find the best students globally. Our goal is to help enable better, more diverse, schools that are enriched with cultures from all over the world.
 
The Role:
The Recovery Specialist will play an integral role on our Customer Experience team. These individuals will be responsible for processing and administering all Refunds and Deferrals, and will have a direct impact on a student's journey. It is important that all processes, policies, and deadlines are executed accurately to ensure the success of the student’s application. 
 
The role requires fluency in Mandarin.

In this role, you will:

    • Work closely with our partner schools, recruitment partners and students and develop strong relationships with them
    • Clarify the company’s processes when required 
    • Collect and share all beneficial information in regards to process/policy to all team members
    • Ensure policies are understood, updated and practiced
    • Submit deferral and refund requests to schools as required 
    • Track refund and deferral deadlines and ensure all deadlines are met  
    • Follow up with clients and customers as required, and ensure follow ups are tracked and completed in a timely manner
    • Participate in a continuous state of learning 
    • Coordinate and monitor enrollment, schedules, costs, and equipment

You bring/you are:

      • Fluent in Mandarin
      • Organized and able to track multiple deadlines
      • Able to multitask, prioritize, and manage time efficiently
      • Excellent verbal and written communication skills
      • Comfortable working in a fast-paced environment
      • Creative minded with the ability to brainstorm/improve/simplify the process  
      • Adaptable to change in process and policies
      • Comfortable using the phone and calling schools, students and recruiters 
      • Resourceful with the ability to find information and problem solve. 
      • Detail Oriented
      • Proficient/have familiarity with Google and Office Suites, Microsoft Access, Adobe Acrobat, Basecamp
 
Must have:
      • +2 experience in customer service
      • Fluent in Mandarin
Nice to have: 
    • Experience working with educational institutions
    • BSc/BA in a relevant field
 
Thank you for your interest in ApplyBoard; however, only those applicants that have been selected for an interview will be contacted.  At ApplyBoard, we understand the value of having a diverse team. That’s why we believe in providing equal opportunity regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process. 
 
Life at ApplyBoard:
By joining our team, you have the opportunity to join the fastest-growing technology company in Canada, with many opportunities for growth and advancement. Work alongside a globally diverse team of over 800 team members based in 18 countries, who represent over 30 nationalities and speak more than 40 languages.
 
Make a difference in the lives of thousands of students as they explore educational opportunities. Want to learn more about Life at ApplyBoard, be sure to follow us on our Life at ApplyBoard Instagram. 
 
About ApplyBoard
ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and academic institutions on one platform. To date, ApplyBoard has become the world’s largest online platform for international student recruitment, assisting more than 100,000 students with their educational journey.
 
 In 2019, ApplyBoard was named the fastest-growing technology company in Canada by Deloitte, ranking #1 on the Technology Fast 50™ list. In 2020, ApplyBoard announced a C$170M Series C funding on a C$2B valuation, reaching a ‘Unicorn’ status. This funding will allow us to further invest in our technology, grow our team, and serve more students on our mission to educate the world. 
Thank you for your interest in ApplyBoard. Please note that only qualified applicants that have been selected for an interview will be contacted.  
 
At ApplyBoard, we understand the value of having a diverse team. That’s why we provide equal opportunity to applicants regardless of race, nationality, ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. If you require an accommodation to submit an application and/or during the interview process, please

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.