Director, Provider Success


Menlo Park, CA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 05/11/2021
  • Website:
  • Company Address: 8 Homewood Pl., Menlo Park, California 94025, US

About Globality

Globality’s vision is to unlock world-class services.

Using innovative A.I. technology built upon a constantly-expanding knowledge foundation with millions of data points, Globality ensures a level playing field so companies get the best service providers at the right price for every project. Plus, this inclusive approach leads to a decrease in time spent searching in favor of time spent doing, giving your business an immediate return on investment.

Job Description

At Globality, we’re proud to embody the core values of innovation, collaboration, and trust in both our culture and product.

We’re creating ground-breaking technology utilizing a world-class, AI-powered Platform that revolutionizes how businesses buy and sell services. We are an open, inclusive, and diverse organization and our employees are at the heart of the great products we create.

We’ve raised over $310M and are supported by an impressive group of prominent investors, including Al Gore and SoftBank Vision Fund. Our co-founders, Joel Hyatt and Lior Delgo, are seasoned entrepreneurs who bring an extensive business-building experience to our organization. Our impressive board includes Dennis Nally (former Global Chairman of PwC) and Ron Johnson (former SVP of Apple).

 We’re excited to deliver the best in both innovative technologies and customer-focused experiences to realize our mission of creating a more inclusive global economy. Come help us build something great!

About the team:

Our Provider Success team is responsible for:

  • Growing and managing Globality’s network of Service Providers across the categories of Consulting, Marketing, HR, Technology and Legal Services
  • Ensuring providers have a great experience as they use the Globality platform to represent their capabilities and experiences
  • Support Providers in furthering their business development initiatives on Globality
  • Partnering with the AI team to apply advancements in Machine Learning and data science to improve the way Providers onboard information on themselves and are matched to projects on Globality

Role Summary:

As the Director of Provider Success in North America, you will lead our North America Provider Success team. Your leadership will enable the growth and success of our network of providers.  You will lead Provider side rollouts at client implementations and develop partnerships to improve the reach and relevance of our network for clients.

We are still a young company and this is key leadership role within our team. We expect this individual to ramp up and take on wider leadership responsibilities as we scale this function

In this role, you will:

  • Lead a team to onboard and manage our network of Providers in North America
  • Develop engagement programs for the existing network of suppliers that keep them motivated and active on the Platform
  • Identify product improvements and partner with product teams to reduce friction for providers and make it easy for them to manage their business on Globality
  • Set up processes and mechanisms to reduce friction in provider onboarding
  • Build and scale partnerships with clients so that they make the right choices to meet business needs
  • Partner with clients to reduce the barriers they face in choosing suppliers they have little or no experience of working with

What we are looking for:

  • 15+ years of experience in business development, partnerships and program management
  • Strong analytical skills, experience in presenting to senior executives and skilled in written and oral communication
  • Strong process discipline with experience in setting up or developing processes, businesses or functions in their past jobs
  • Excellent time, planning and project management skills
  • The ability to work independently, with an entrepreneurial mindset
  • An empathetic approach when dealing with demanding clients and/or time sensitive situations
  • Passion to hire, motivate and scale a team
  • The ability to understand the big picture and execute with a high level of detail, understanding the context and motivations of others
  • Someone who is intellectually curious, actively seeking stretch opportunities and feedback, and is comfortable with uncertainty and change
  • An energetic individual with an optimistic, can-do attitude who has is motivated by our mission to increase economic inclusion
  • A natural team player who cares about, and assumes positive intent from others, and behaves in an authentic, honest and straightforward way
  • A champion of diversity, inclusion and equal opportunity, respecting and showing a keen interest in divergent backgrounds and styles


We are an equal opportunity employer and a participant in the E-Verify program. We believe diversity makes teams better and that discrimination based on race, gender, or anything else is self-defeating.


Related Jobs

Sr. Backend Engineer - Java

Globality - Menlo Park, CA, US

Technical Recruiter

Globality - London, GB

Sr. Frontend Engineer

Globality - London, GB

Sr. Staff Infrastructure Engineer

Globality - Menlo Park, CA, US

Natural Language Processing Expert

Globality - Tel Aviv, IL
Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.