IT Technician

ForgeRock

Bristol, GB
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/25/2021
  • Website: forgerock.com
  • Company Address: 201 Mission Street Suite 2900, San Francisco, CA, 94105

About ForgeRock

ForgeRock is redefining identity and access management for the modern web including public cloud, private cloud, hybrid cloud, and enterprise and mobile environments. ForgeRock products support mission-critical operations with a fully open source platform. ForgeRock’s Open Identity Stack powers solutions for many of the world’s largest companies and government organizations.

Job Description

About ForgeRock:   

In today’s highly connected digital world, understanding, managing and securing the identity of individuals and things is essential to safety and success of both businesses and their customers. Billions of people connect from anywhere, use a wide variety of devices and expect a seamless yet secure experience.   

The ForgeRock mission is to provide the most simple and comprehensive Identity and Access Management Platform to help our customers deepen their relationships with their consumers and improve the productivity and connectivity of their employees and partners.  Our identity solution enables great digital experiences and is embedded with a rich set of security, privacy and consent features.  We deliver our platform through both cloud services and on-premises software. 

Our customers are some of the biggest companies, organizations, and even countries in the world. On any given day, it’s likely that the ForgeRock Identity Platform helped keep your data safe, gave you access to stuff, and supported trusted relationships between you, companies and the devices you were using.

ForgeRock is headquartered in San Francisco, but we are a global company with offices in the following cities: Vancouver, WA; Austin, TX; Munich, Germany; London & Bristol, UK; Grenoble & Paris, FR; Oslo, NO; Singapore and Sydney, Australia.  Please read more about us at forgerock.com or follow ForgeRock on Twitter at http://www.twitter.com/forgerock.

 

The Role:

ForgeRock’s internal IT team is responsible for designing, deploying, and supporting the technology infrastructure at ForgeRock. This includes global networks, telephony, video conferencing systems, physical server hardware, virtual servers, cloud-based systems, application support, and end user devices. The technology supported by the team is used by every part of the business and underpins our entire software development process.

We are searching for a motivated IT Technician to join our team. As an IT Technician, they will be responsible for quickly and dynamically troubleshooting issues with a friendly and outgoing personality. This is 80-90% client-facing and 10-20% server/backend system administration. We’re searching for someone who’s passionate about customer experience, a great communicator, is highly motivated, and has a genuine interest and passion for the IT field. The current position is open in Bristol, UK.

This person will work as a member of a small, globally distributed team of talented technicians and engineers within ForgeRock IT. We will work together to deliver excellence to the company, with a focus on outstanding customer experience and delivery.

 

What you’ll be doing:

  • Provide Excellent Frontline Support: As a member of ForgeRock’s service desk team, your primary responsibility will be to provide frontline support to ForgeRock employees and contractors. You’ll leverage your troubleshooting skills and experience supporting Mac, Windows and Linux computers, Google Workspace and other common applications as you respond to requests or incidents received through a range of channels (in-person, email, Slack, ticketing systems, etc). You’ll focus on resolving incidents, problems, or requests in a timely manner with a goal of providing a first-time fix. You’ll ensure the work is recorded with the required level of detail in the ticketing system to support metrics and trend analysis.
  • On/Off Boarding: An employee’s experience during the on-boarding process sets the tone for their career at ForgeRock. Because of this, you will work with your teammates in IT and around the company to provide excellence in the onboarding process. Swift and consistent offboarding is also important, as it’s a key part of our overall security program. Discretion and the ability to handle confidential information is critical to the success of the IT team.
  • Grow and Learn: ForgeRock is a dynamic environment, with technology changes happening rapidly across all parts of the business. You will need to be adaptable to change, and be constantly learning as you continue to enhance and grow your ability to support a diverse, global customer base who have varying levels of technical skills.

 

If you find yourself checking off most of the below, this could be the position for you!

  • Passionate about helping others with technology challenges
  • Expertise supporting Mac laptops and Windows laptops
  • Basic networking skills to troubleshoot issues
  • Experience supporting video conference hardware and software
  • Experience with device/asset management software
  • Familiarity with G Suite/Google Workspace and Google products and services
  • From a Mac background with good experience of MacOS and iOS devices
  • Linux would be a good skill to have too
  • Knowledge of LDAP
  • Understanding of SSO and APIs
  • Office 365 knowledge

Life at ForgeRock:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. 

Here are just a few of the things that make ForgeRock special:

  • A company culture that empowers you to do your best work.
  • Employee Resource Groups that create a sense of belonging for everyone.
  • Regular company and team bonding events.
  • Competitive benefits and perks.
  • Recognition programs that reward employees with meaningful experiences.
  • Global volunteering and community initiatives

ForgeRock is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

 

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.