Design Operations Manager - UX (Contract)

New Relic

Portland, OR, US / Chicago, IL, US / Houston, TX, US / Charlotte, NC, US / Atlanta, GA, US / Boston, MA, US / Austin, TX, US / Detroit, MI, US / Indianapolis, IN, US / Salt Lake City, UT, US / Irvine, CA, US / Hartford, CT, US / Memphis, TN, US
  • Job Type: Full-Time
  • Function: Web/Graphic Design/Internet
  • Post Date: 05/13/2021
  • Website: newrelic.com
  • Company Address: 188 Spear Street Suite 1200, San Francisco, CA, 94105

About New Relic

New Relic is the industry’s largest and most comprehensive cloud-based observability platform built to help customers create more perfect software. The world’s best software and DevOps teams rely on New Relic to move faster, make better decisions and create best-in-class digital experiences.

Job Description

Description

 

Your Opportunity

Please note that visa sponsorship is not available for this position.

As a Design Operations Manager for the New Relic XD team you'll work closely with the VP of Product Design to support a large team of designers, writers, and researchers through a transformative period of high-growth. You'll apply your understanding of design strategy and project management to lead our design operations for a period of three months, boosting the team's progress to enact their experience design vision and deliver value to New Relic users.

What You’ll Do

  • Support the UX team and the larger New Relic organization to be increasingly design-led and user-centric.
  • Collaborate with the UX leadership team to document and roll-out new standards and processes to improve the team and our products.
  • Support UX community development by driving an open flow of communication, knowledge sharing, events, and activities coordination.
  • Provide program management coordination of strategic UX initiatives with maintenance of status updates.
  • Identify ways for the team to improve, and spot misalignments early to actively resolve those.
  • Act as a bridge between the UX organization and other operational teams at New Relic.
  • Support UX tools licensing and our migration to Figma.
  • Handle the logistics of relationships with external parties, such as contractors or vendors.

Your Qualifications

  • 5-10 yrs of experience working in design operations, or design program management
  • Bachelor degree or equivalent experience
  • Experience working with mid to large UX teams
  • Knowledge of the design process, design and research methods, tools, and roles
  • Adept at minding the details alongside the big picture
  • Experience working with design systems
  • Superb project management skills
  • Excellent verbal and written communication
  • Experience working in a fast-paced agile product organization

About Us

New Relic (NYSE: NEWR) is a cloud-based observability platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environments. So they can find and fix problems faster, and deliver delightful experiences for their customers. That's why the world’s best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. It’s the simplest, most powerful cloud-based observability platform, built to create more perfect software. All from one place.

Founded in 2008, we’re a global company passionate about building a culture where all employees feel a deep sense of belonging, where every ‘Relic’ can bring their whole self to work and feel supported and empowered to thrive. We’re consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning culture. For more information, visit newrelic.com.

Our Hiring Process

New Relic takes seriously our stewardship of the data of our thousands of customers worldwide. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

Interested in the details of our privacy policy? Read more here: https://newrelic.com/termsandconditions/applicant-privacy-policy

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This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.