Dental Assistant (Care Specialist)


San Antonio, TX, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 05/31/2021
  • Website:
  • Company Address: , New York, NY

About Candid

Candid is redefining oral health by using modern technology to help deliver human-focused care. With a commitment to creating the best outcomes, Candid inspires confidence and promotes wellbeing.

Job Description

Candid is redefining oral health by using modern technology to help deliver human-focused care. With a commitment to creating the best outcomes, Candid inspires confidence and promotes wellbeing. We believe that high-quality orthodontics should be affordable and accessible, and we’re pioneering an innovative approach to diagnosing, treating, and monitoring cases remotely. Our team is a group of startup veterans with experience across healthcare, hospitality, tech, and finance at companies such as Lyft, BCG, Airbnb, Blackstone, and Clover Health.

Our Candid Studios™--which are equal parts hospitality and healthcare--provide our customers with a convenient, high-touch alternative to our at-home modeling kit or a traditional orthodontics office. Our Studio Managers and their talented teams of Care Specialists use diagnostic photos and high-tech intraoral scanners to create 3D models of customers’ teeth while building a relationship of trust with our customers around an exciting, non-traditional treatment model.


We are looking for a Registered Dental Assistant to join the Candid Studios™ team to help deliver on our first-in-class customer experience. The Candid Studio™ experience is the in-person touchpoint for customers to engage with our direct-to-consumer clear orthodontic aligners brand. Our Care Specialists (including our Dental Assistants) use a thoughtfully built process to curate a unique sales experience for each and every customer. You’ll be connecting with the customer 1 on 1, understanding their needs, addressing their concerns, collecting diagnostic records (including photos, intraoral scans and x-rays) for our orthodontists and leveraging deep product knowledge to show them how Candid™ aligners can help straighten their teeth and change their lives. This role is neither traditional retail nor healthcare - it’s an ever-developing intersection of both, resulting in a fun and exciting opportunity. You will report directly to the Studio Manager for this location and partner with a passionate team around you, motivated by success.


What You’ll Do

  • Collaborate with other team members to provide a best-in-class customer experience throughout the customer’s visit
  • Sell our customized treatment plans to your customers
  • Take diagnostic photos and use a high-tech intraoral scanner to take digital impressions, resulting in a 3D model of your customers’ teeth
  • Perform digital radiographs/X-rays
  • Ensure absolute accuracy as you obtain diagnostic records while exuding empathy and care
  • Explain the process of treatment, highlighting how it can benefit your customers


What You’ll Need

  • Must possess Dental Assistant Certificate
  • X-ray/Radiology Certification
  • Experience working in retail, sales, or hospitality environments is a plus
  • Demonstrated sales ability, or similar experience
  • High attention to detail and sense of urgency
  • Excellent oral and written communication skills
  • Proficiency with technology
  • Passion for learning new skills and techniques, and teaching best practices to others
  • Team-oriented mindset; you’ll collaborate with your Studio team, and team members across the business to problem-solve on a daily basis
  • Flexibility to work some weekends and holidays


Pay & Perks

  • Competitive compensation and equity in the business
  • Medical, dental, and vision insurance
  • Significant discount on our customized treatment plans and aligners 
  • Eligibility for incentive programs
  • Dedicated development team and programs to aide in your professional growth at Candid™ and beyond
  • Substantial impact on the growth and trajectory of one of the fastest-growing startups in America


We continuously strive to create and maintain a diverse and inclusive environment, and are proud to be an Equal Opportunity Employer. Additionally, this organization participates in E-Verify.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.