Engagement Manager - EMEA


United Kingdom
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/24/2021
  • Website: eightfold.ai
  • Company Address: 480 Ellis Street, Mountain View, CA, 94043

About Eightfold

Eightfold (fka VolkScience) is the industry’s first Talent Intelligence Platform, built for enterprises, to address Talent Acquisition and Management in a holistic fashion.

Job Description

Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who the individuals are and the strength of their network, vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals as well as how jobs and career decisions are made. Eightfold offers the industry’s first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their career.
To date, Eightfold AI has received more than $180 million in funding and a valuation of over $1B from leading investors to further our mission of finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society - employment, working on hard business problems and being part of an amazing growth story - Eightfold is the place to be!
About the Role
We are looking for motivated leaders who are passionate about delivering successful outcomes and driving growth. The Engagement Manager accelerates the time to value of business outcomes by partnering with our customers to deliver the Solution Blueprint and Success Plan.
Core Responsibilities
  • Ensure timely and on-budget delivery of assigned implementation 
  • Work with Customer’s Project Manager to develop a Project Plan and keep it updated weekly
  • Measure, track & evaluate progress against the Project Plan for tasks assigned to Eightfold resources
  • Work with Customer’s Project Manager to develop a Change Management Plan and administer the Project Change Control Procedure
  • Work with the Customer Project Manager to resolve deviations from the Project Plan & Project Scope
  • Prepare weekly status reports for the tasks assigned to Eightfold resources, issue-tracking lists, and financial tracking of Eightfold charges
  • Review project tasks, schedules, and recommend resource adjustments in response to the changing needs of the engagement
  • Manage Eightfold project team resources and their day-to-day project tasks
  • Serve as an escalation point for Customers on project issues related to performance of the Eightfold team members or issues related to performance of the Eightfold application suite 
  • Consume the SOW and Contracts to ensure change management process is followed and Change Orders are applied as needed to manage scope, resources and project budget 
  • Manage day to day customer relationship during implementation 
  • Partner with internal teams such as Product and Engineering to deliver successful implementations
  • Lead internal customer outcomes/ progress reporting and reviews including delivering weekly status report to customer and internal stakeholders 
  • Invoke internal escalation process early (as needed) once identifying risks, apply mitigating actions and managing the path to green.
  • Continuous review and improvement of methodology and delivery best practices
  • Conduct Post Implementation Reviews to refine best practices 
  • Foster associate development by performing on-going coaching and feedback delivery
  • 5+ years of professional services, project management, or consulting. 
  • Relevant experience in managing IT projects, talent/recruitment management software platforms.
  • Proficient in SaaS project management/implementation.
  • Experience in defining business requirements and additional scope for change orders and expansion.  
  • Excellent verbal and written communications.
  • Understanding of Software implementation process and driving outcomes.
  • Experience with Risk Management & Change Management techniques and methodologies. 
We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in the work you are doing, and see the positive impact of your work on your colleagues, our customers, and the world. We believe in providing transparency and support, so you can do the best work of your career.
Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.