Manager, Technical Accounts, Incident Response

Red Canary

Remote
  • Job Type: Full-Time
  • Function: Accounting/Finance
  • Post Date: 04/24/2021
  • Website: redcanary.com
  • Company Address: 1515 Wynkoop Street, Suite 390, Denver, CO, 80202

About Red Canary

Red Canary was founded to make security better. We defend hundreds of organizations around the world, with customers ranging from global Fortune 100s to 100-endpoint organizations.

Job Description

Who We Are

Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber attack. Our combination of market-defining technology, processes, and expertise are preventing breaches every day. We are completely changing the way security is delivered and setting the new standard for security. If our mission resonates with you, let’s talk!  
 
What We Believe In

- Do what’s right for the customer
- Be kind and authentic
- Deliver great quality
- Be relentless
 
Challenges You Will Solve

The Short-Term Engagements team extends Red Canary’s charge of making security better for every business to consulting organizations; where we augment our partners’ capabilities using a unique combination of operations, threat research, and engineering to deliver more effective engagements.
 
Your team is the muscle behind our consulting partner’s experience using Red Canary for Consulting. From security advice on EDR deployments to urgent engineering requests in the thick of a ransomware case, your team is the technical liaison between our consultant partner’s operations and Red Canary. You’ll also be acting as the functional leader for the Technical Account Management team with the responsibility of managing, coaching, and mentoring highly technical direct reports and championing operational initiatives that make our partners better.
 
Adversaries are continually evolving and attacking businesses - and your team is the tip of the spear. 
 
Who You Are

You love building relationships -- with your directs, peers, prospective partners, and definitely your customers. You’ve got a knack for identifying customer needs and are always looking to maximize their experience using your product. Perhaps you’ve been known to champion an initiative or three on their behalf? Managing and creating projects that require involvement across multiple teams is second nature, especially to support your customers.
 
You know management isn’t suited for everyone, but it’s definitely for you. Working with a highly technical team excites you, and you’re confidently able to provide both investigative coaching and managerial feedback. In fact, you’ve probably got a stack of old DFIR books on your shelf, and are completely comfortable nerding out about security controls or some investigative details from a previous incident as a technical expert.
 
You take pride in being able to build highly effective teams, using carefully crafted metrics as your guide to operational excellence. You know how to prioritize customer issues, and the difference between what a customer is asking for and what makes a good feature request for a platform.
 
Ultimately, you’re passionate about supporting security consultants and ensuring that together we can respond to and remediate the most advanced compromises impacting our shared customers. 
 

What You'll Do

    • Be the leader for our Technical Account Management team, responsible for managing the overall success of our operational relationships with consulting partners. 
    • Manage, mentor, and coach technical direct reports
    • Support the go to market (GTM) partnership team with technical strategy and prospective partner recruiting
    • Create partner experience programs and operational metrics for reporting to identify customer experience improvement opportunities.
    • Act as a champion for the consultant’s platform needs gathered from your team, rallying internal Red Canary resources for the benefit of the consulting partner
    • Drive and create operational initiatives across multiple teams to enhance consulting partner experience


What You'll Bring

    • 5+ years experience working in a Security Operations Center (SOC) or performing Digital Forensics and Incident Response (DFIR), at least 1 of which was operating in a managerial capacity
    • Proficiency in managing relationships with senior leadership at technology companies
    • Relentless advocate for customer needs, and ability to manage effective relationships with organizational leaders and drive initiatives to completion
    • Unshakeable desire to mentor, coach, and manage highly technical direct and indirect reports
    • Proficiency creating and managing operational metrics that increase team efficiencies and quality
    • Experience working within high-pressure environments and acting as an escalation for customers
    • Technical understanding of core security controls, specifically system-level controls
    • Exceptional verbal and written communication skills
    • Familiarity with Endpoint Detection & Response (EDR) tools
    • Interest in speaking at conferences and/or research-driven reports preferred
    • Digital Forensics and Incident Response (DFIR) experience preferred
    • Experience with working with insurance carriers, consulting firms, and external counsel preferred
Target base salary range: $135,000 - $170,000 depending on experience + bonus eligibility and equity
 
 
Why Red Canary?

Red Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way. 
 
At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary:
https://redcanary.com/wp-content/uploads/2021/01/Benefit-Summary-Red-Canary.pdf 
 
Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.