Solutions Architect - Financial Systems, Zuora

Wowza Media Systems

Golden, CO, US
  • Job Type: Full-Time
  • Function: Accounting/Finance
  • Post Date: 04/24/2021
  • Website: wowza.com
  • Company Address: 523 Park Point Drive, Suite 300 , Golden, CO, 80401 USA

About Wowza Media Systems

Wowza Media Systems™ is the recognized gold standard of streaming, with more than a decade of experience working with 35,000+ organizations, in 170+ countries.

Job Description

Wowza is looking for a full-time Solutions Architect to join our team. You will be responsible for the strategy, planning, deployment and operational management of the information systems, policies, and procedures that support the product, subscription, billing and revenue recognition processes in Zuora and RevPro, as well as other financial systems. Not only will you will manage all aspects of the Zuora system, you will evaluate the current architecture of Zuora process within Wowza and how it interacts with other systems like salesforce. Upon evaluation you will re-envision to a more efficient and effective process through small adjustments or a complete overhaul of the architecture. Reporting to the head of finance, you will be the system owner and Zuora platform subject matter expert and work crossfunctionally on integration with our engineering and business operations teams.

Responsibilities

Collect and document business requirements for all groups

Map and configure the Zuora solution to meet the business requirements

Identify issues and risks of any changes or new implementations and find ways to mitigate those risks through their Zuora expertise and the relationships across the organization

Knowledge of best practices for updating existing subscriptions’ products and terms

Have a deep understanding of Zuora Orders, how to enact changes to subscriptions and levels via Zuora Orders, and understand how the various ways in which a subscription configuration can impact customer’s billing

Own the Zuora instance configurations and work closely with engineering (specifically our Systems Integration Development (SID) team) on integration of API utilization

Take ownership of the product catalog and know the inner-workings of each type of charge and how best to utilize them to meet Wowza’s business requirements.

Design, document and implement functional and technical solutions across the Zuora platforms and integrations with other business systems

As the Zuora subject matter expert, you will provide support to internal Wowza teams with relation to Zuora and its subscriptions.

In-depth knowledge and experience with ZOQL as well as Presto SQL for Zuora Data Query operations

Create and manage revenue recognition rules, journal runs and EOM reports

Work collaboratively with Business Operations to implement best practices from across our application ecosystem

Manage Zuora development deployments from development environments to production

Assist users and stakeholders with analytics and report design and management

Participate in the integration testing and data validation process of Zuora with other enterprise systems, such as Salesforce

Complete bulk imports and exports of data - archive unused data

Manage ongoing support requests and administrative needs of users

Create SOPs to document system usage and customization

Develop new user training guide and train new users

Keep abreast of new Zuora features and functionality and providing recommendations for process improvements


Requirements

5+ years of experience with Zuora recurring billing software

7+ years' experience implementing and supporting Enterprise Revenue Applications and financial systems

Bachelor's degree required; university-level accounting courses including a minimum of Accounting I and II is preferred

Knowledge of generally accepted accounting principles (GAAP) in support of business administration processes

Experience with prevention and management of fraud, including chargebacks

Knowledge of best practices around billing support processes or other equivalent sophisticated billing systems across a larger organization, including billing process optimization, automation of manual processes and follow billing process best practices

Ability to troubleshoot and respond quickly and efficiently to billing system issues of varying complexity

Strong technical aptitude and ability to research & solve complex issues independently

Possess proven ability to multi-task various duties and assignments while maintaining quality work

Superior communication skills including the ability to communicate and discuss complex billing or system issues with non-technical staff

Ability to build relationships, influence key decision-makers, and collaborate on a cross-functional team comprised of diverse personalities, skill sets, and levels of experience.

Compensation and Benefits

Salary: $120,000 - $160,000

Bonus Eligible

Wowza offers a comprehensive benefits package which includes the following:

Medical, Dental, and Vision insurance available 1st day of employment

Generous Paid Time Off

401(k) with strong company match

Dependent Care Flexible Spending Account

Employer Paid Basic Life Insurance and AD&D

Voluntary Life Insurance (Employee/Spouse/Child)

Parental Leave

Short-Term and Long-Term Disability

Training & Development

Employee Assistance Program (EAP)

Who We Are:

Wowza Media Systems is a streaming software, cloud services, and hardware provider aimed at powering live streaming for today’s most innovative companies. We frequent Streaming Media’s list of Companies That Matter Most in Online Video and Readers’ Choice Awards, as well as Built in Colorado’s list of Best Medium Workplaces.

Cofounders David Stubenvoll and Charlie Good first set out to create cool stuff with like-minded people in 2005. In the sixteen years that have followed, Wowza’s become the gold standard for streaming. One third of content delivery networks (CDNs) have Wowza’s technology built in and more that 24,000 organizations across the globe power their streaming with Wowza.

With adoption rates exploding, use cases proliferating, and video quality increasing, the streaming industry’s influence on everyday life continues to grow. And when it comes to live video, one thing rings true: If you can dream it, the experts at Wowza can help you build it.

Why Work for Wowza:

Wowza’s team works to connect the larger community with our passion for tech. From live-streaming graduation ceremonies for local high schools to participating in events like SheTech, employees are able to cultivate the same creative energy that first brought the company to life. Employees are encouraged to take ownership of their role with limited oversight — and coworkers are happy to help one another out.

Wowza Media Systems is an equal opportunity employer, committed to creating a diverse and inclusive environment for all people to thrive in.

Wowza’s office is currently in the mountain foothills in Golden, Colorado. A significant portion of Wowza colleagues work “remotely” from their homes, both outside of Colorado and outside of the US (we have an office in Berlin, Germany). This role is open to both local Denver candidates and “remote” candidates around the world who meet the requirements of the role.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.