Implementation Lead


  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 05/13/2021
  • Website:
  • Company Address: 254 W 54 Street Floor 13, New York, NY, 10019

About Talkspace

Talkspace is a digital behavioral technology healthcare company. Its signature psychotherapy product connects individual clients with a network of thousands of licensed therapists through an easy-to-use and HIPAA-compliant web and mobile platform.

Job Description

Our mission at Talkspace is to make therapy affordable and accessible to everyone. To get there, we need exceptionally talented, bright, and driven people. Want to help over one million people feel better? Come join our team!

We are looking for an experienced Implementation Lead on the B2B side to join our Business Operations team. This role would be responsible for all internal implementation needs and tasks. We are looking for someone who has experience working with clients and who wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all. 

About This Role:

  • Oversee all implementation needs and tasks for accounts including website setup, plan preparation and administrative configuration for clients
  • Provide enterprise account support by handing all internal configuration needs for account management including renewals, upsells, terminations, and maintenance
  • Serve as the primary point of contact for sales and account management teams by answering questions relating to account requests and capabilities 
  • Collaborate with Finance to address potential billing issues and errors
  • Partner with internal stakeholders from product, network, support, sales, account management teams to develop to maintain and document scalable processes
  • Additional duties as assigned


About You

  • Bachelor's Degree
  • 4-5 years of professional experience in account and data management
  • Experience working with external contacts and project management
  • Work collaboratively with cross functional teams in a variety of settings and be able to listen and articulate positions
  • Attention to detail and superior organizational skills
  • Excellent written and verbal communication skills
  • At ease with ambiguity
  • Experience (or strong interest) in working in a fast-paced environment

Bonus Points

  • Experience in health tech working with health plans and payors

Why Talkspace?

‍Talkspace is a clinical quality led telebehavioral healthcare company, focused on making quality behavioral health accessible and affordable to millions in need. Its signature psychotherapy and psychiatry product connects individual users with a network of thousands of licensed mental health providers through an easy-to-use and HIPAA-compliant web and mobile platform. With Talkspace, users can send their dedicated providers unlimited text, video, picture and audio messages from anywhere, at any time. Talkspace also provides psychiatry services and prescription fulfillment, adolescent therapy and couples counseling.

Our focus to help people feel better starts at Talkspace, where we connect and collaborate as a team to make the world a better place. Fun company-wide events, happy hours, wellness perks, flex PTO, access to Talkspace products, and competitive benefits are just some of the ways we make Talkspace a great place to work. Do you want to save the world? Come join us!


Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification, if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law

Related Jobs

Business Development Intern Summer 2021

Talkspace - New York City, NY, US

Business Development Representative (Health Plans)

Talkspace - New York City, NY, US

Business Operations Intern Summer 2021

Talkspace - New York City, NY, US

Implementation Lead

Talkspace - Remote

Clinical Quality Management Intern Summer 2021

Talkspace - Remote
Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.