Support Representative

Dutchie

Remote
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 05/04/2021
  • Website: dutchie.com
  • Company Address:

About Dutchie

Dutchie is the cannabis industry’s leading and fastest-growing e-commerce provider, powering online ordering for the top dispensaries throughout the United States and Canada. We are a product and design-focused company that has created a best-in-class experience for cannabis dispensaries and shoppers. Since our inception in 2017, we have experienced significant growth. We’ve raised $53M in funding and are backed by Howard Schultz (Former CEO of Starbucks), Thrive Capital (Investor in Instagram, Stripe, Spotify, Slack), Snoop Dogg’s Casa Verde Capital, one of the leading cannabis-focused VC’s, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.

Job Description

About dutchie

Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company’s 10 most innovative companies in North America and LinkedIn’s Top 50 Startups.

Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.

About the Role

Are you ready to join the most formidable team in the Cannabis space? Dutchie exists to increase accessibility to Cannabis, and our Support Team exists to create the best experience possible for our dispensaries and consumers. We provide the highest quality tech support to our dispensaries so they can be successful using our platform, and we help cannabis shoppers find products that meet their needs. 

In this role, you will provide real-time support via chat, email, and phone. You'll be responsible for ensuring that any and all issues that arise during your interactions with customers are swiftly resolved, and creating engaging conversations that inspire an affinity with our brand. 

We're here to help our customers every day between 5:00 am -10:00 pm PST, so evening, weekend, and holiday availability is required for this role.

What You Bring...

  • A people person! Ability to handle customers/clients of all kinds. 
  • You take pride in customer support and the value it brings a company. 
  • Self-starter - you're proactive and are able to light your own fire. 
  • Adaptive- you understand each client is different, and you are able to mold your support on the fly. 
  • Great communication skills. 
  • Excellent writing skills - you take pride in your written word, and rarely make grammatical or spelling errors. 
  • Solid understanding of cannabis products, and a strong appreciation for the cannabis space.
  • Very comfortable using various software platforms. 

You’ll Get…

  • Competitive Salary
  • Equity 
  • 401(k)
  • Full Benefits - Medical, Dental, and Vision Insurance
  • Flexible vacation and sick days
  • Technology (hardware, software, reading materials, etc..) allowance

 

At dutchie, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.